Air Export Specialist

JAS Worldwide•Chicago, IL

2d•$60,000 - $68,000•Onsite

About The Position

The Air Export Specialist facilitates the international movement of products, equipment, and materials by air freight. The role ensures shipments comply with organizational policies and procedures and applicable local, national, and international laws. It provides customer service to export customers and accounting agents while handling bookings, rates, documentation, and problem resolution. The position prepares and coordinates export documentation, shipment pickups and transfers, customer and agent communications, shipment tracking, customer files, invoicing, payable approvals, file audits, and U.S. Customs AES filings. It also maintains carrier and vendor rates, manages operational and customer KPIs, and assists other departments or divisions as needed. The work is performed in a climate-controlled office, often in a fluid, fast-paced environment. Duties may change according to business needs.

Requirements

Minimum 2–5 years of experience handling air export shipments, or a combination of education and expertise.
High school diploma or GED.
Excellent written and verbal communication and organizational skills.
Strong computer skills, including Microsoft Office Suite.
Detail-oriented, able to multitask, and able to meet deadlines.
Self-motivated and able to work both independently and as part of a team.
Knowledge of customs laws, practices, and procedures.
Able to perform essential duties without posing a direct threat to the health or safety of self or others.
Able to interact positively and effectively with coworkers, subordinates, and supervisors.
Able to meet the physical demands described, including frequently lifting or exerting force up to 25 pounds.

Nice To Haves

Geographical knowledge.
Cargowise experience.
Bilingual ability.
Experience in the freight forwarding industry.
Knowledge of U.S. export compliance.

Responsibilities

Prepare and coordinate documentation for efficient, cost-effective, and lawful air export activities.
Coordinate cargo pickup and transfer and monitor shipment status.
Communicate with export-related authorities, customers, and suppliers in relevant territories and countries.
Manage and update carrier and vendor rates, obtaining spot rates when necessary.
Correspond with overseas agents and clients in a timely manner about pre-alerts, rate requests, and shipment status.
Track shipments and update customers and agents on status.
Create and maintain customer files.
Provide customer invoicing and payable approval.
Audit files for accuracy and completeness.
Interact with coworkers professionally and courteously.
Complete U.S. Customs AES (Automated Export System) filings.
Manage JAS operational and customer KPIs (Key Performance Indicators).
Assist other departments or divisions as needed or requested by the department or branch manager.