Air Export Supervisor

Expeditors•Franklin, WI

10h

About The Position

The Air Export Supervisor supports the daily operation and performance of the air export team. The role oversees quotations, shipment movement, workload distribution, pricing and local-charge checks, financial follow-up, and operational performance. It partners with the Lead Agent and Manager on staffing coverage, reporting, employee development, business transitions, and process improvements. The supervisor also serves as an escalation point for shipment, dangerous-goods, and customer issues and promotes compliance with company policies and regulations. The position requires customer service experience and knowledge of the global logistics industry. The successful candidate is organized, analytical, detail-oriented, proactive, reliable, and able to communicate effectively while working independently and collaboratively. The role is based around the MKE branch and may require travel to third-party warehouses and customers, as needed.

Requirements

High school degree or equivalent.
Pass a background check.
Be at least 18 years old.
Good computer skills, including Word and Excel, and familiarity with PowerPoint.
Be legally authorized to work in the United States and not require future employment visa sponsorship.
Fluent in written and spoken English.
Ability to multitask and prioritize while remaining focused and organized.
Proactive approach in thought and action.
Strong organizational skills and analytical ability with attention to detail.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive results.
Ability to work independently and collaboratively in a team environment.
Willingness to help with last-minute projects or assist team members.
Excellent written, verbal, and interpersonal communication skills.
Comfort with numbers and basic mathematical skills.
Ability and willingness to work overtime as needed and weekends as needed.
Demonstrated strong work ethic and reliability.
Comfort working in a professional business environment.
Ability to commute to the MKE branch, third-party warehouses, and customers as needed.
Customer service experience.
Global logistics industry knowledge.

Responsibilities

Review and support day-to-day quotations, oversee quote delegation across the team, and maintain the same-day response standard.
Support the daily workload and move shipments when needed.
Check local charges and agreement quotes to minimize potential branch losses.
Maintain thorough knowledge of air export, including Breakbulk, Gateway, and pricing.
Back up second-shift operations as needed.
Partner with the Lead Agent on workboard management, workload balancing, and coverage during peak activity or staff absences.
Review monthly KPI, Q# reporting, and AIRRTS trends with the Lead Agent and inform senior leadership about status and risk areas.
Resolve billing disputes and corrections and oversee accounts receivable follow-up on past-due balances.
Oversee Draft Payables to ensure timely resolution.
Coordinate the team's alignment on Professional Development Plans (PDPs) with the Lead Agent, ensuring agents have clear development goals and shared expectations.
Participate in transitioning new business and updating existing business.
Grow department revenue in line with district budget targets and management expectations.
Implement system changes and enhancements while supporting internal and external KPI performance.
Identify and suggest system and process improvements that help the team handle more volume without relying on overtime.
Conduct or assist the Manager with Employee Performance Evaluations (EPEs).
Conduct or assist the Manager with staff goal setting, PDPs, and development monitoring, including development of the Lead Agent and potential successors.
Support the Manager in ensuring company credit procedures are followed and used effectively.
Support management of vendor accounts payable using BNP or PNB reports.
Support resolution of debit report items and unrecognized revenue.
Follow company policies and regulations, promote compliance, and serve as a role model of integrity and pride.
Communicate proactively with the team to maintain awareness and understanding of policies and regulations.
Maintain a positive relationship with the Trade Compliance Manager and support compliance efforts and training.
Act as the first escalation point for shipment, dangerous-goods, and customer issues beyond the Lead Agent's authority.
Perform other tasks and duties as deemed appropriate by management.