Air Export Operations Agent
About The Position
The Air Export Agent is responsible for the end-to-end execution of international air export shipments, ensuring operational excellence, regulatory compliance, financial accuracy, and exceptional customer service. The position coordinates with customers, overseas Expeditors offices, airline partners, trucking providers, gateways, customs authorities, and internal departments. The role includes processing shipments; coordinating operational requests across Expeditors’ global network; auditing shipments; managing documentation and compliance reviews; handling customs-related submissions and invoicing; and tracking shipment milestones. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m., for 40 hours per week.
Requirements
- Strong organizational, communication, and problem-solving skills.
- Proficiency with Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment.
Nice To Haves
- Air freight forwarding experience preferred.
- IATA FIATA certification preferred.
- At least 1 year of logistics, freight forwarding, transportation, supply chain, or customer service experience preferred but not required.
Responsibilities
- Ensure smooth and timely freight process flow while meeting department KPI and quality standards.
- Use AEX Workboard, Export ETMS, and company operational systems to maintain accurate and timely shipment records.
- Monitor, track, and update air export shipments from origin through final destination.
- Coordinate with overseas offices, gateways, airline carriers, trucking companies, customs brokers, and customers.
- Prepare, validate, and manage export documentation, including MAWB, HAWB, commercial invoices, packing lists, and export declarations.
- Maintain customer SOPs and consistently execute customer-specific requirements.
- Proactively communicate shipment status, delays, exceptions, and recovery plans.
- Ensure accurate and timely customer invoicing, vendor costing, and file profitability management.
- Comply with internal controls and regulatory requirements, including TSA, IATA, FAA, EAR, DG, and export compliance requirements.
- Identify process improvements to increase operational efficiency, productivity, and service quality.
- Support audit activities and maintain complete, audit-ready shipment files.
- Complete office closing, safety, and security responsibilities in accordance with company procedures.
- Serve as the primary internal operational contact for assigned customers.
- Develop working relationships across the Expeditors global network.
- Respond to customer and overseas requests in a timely and professional manner.
- Escalate service failures and drive corrective actions to resolution.
Benefits
- Paid vacation, with first-year vacation prorated based on month of hire and eligibility for 15 days thereafter.
- 10 annual paid holidays.
- Potential flexible days (2).
- Paid sick time accrued at 1 hour per 30 hours paid, with unused time rolling over.
- 401(k) Retirement Savings Plan with employer match, available as pre-tax or Roth.
- Employee Stock Purchase Plan (ESPP).
- Medical, prescription drug, dental, and vision coverage.
- Health Savings Account (HSA).
- Life and disability insurance.
- Paid parental leave, subject to additional eligibility criteria.
- Dependent Care Flexible Spending Account (DC FSA).
- Employee Assistance Program (EAP).
- Training and Personnel Development Program.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
