Air Export Agent

Nippon Express USA • South San Francisco, CA

5d • $25 - $26

About The Position

The Air Export Agent handles assignments as determined by a Team Leader or above, which may focus on one job function or account. The role prepares shipments and export documentation, coordinates pickup and delivery arrangements, supports customers and internal teams, and performs filing, data entry, billing, and other business support duties. The position works with customers, overseas agents, subcontractors, trucking companies, airlines, steamship lines, bonded facilities, brokers, and warehouse staff, while meeting company and branch KPI standards and maintaining professional working relationships.

The schedule is Monday through Friday, 9:00 a.m. to 6:00 p.m., with overtime as needed to meet business demands. The stated hourly pay range is $25.00–$26.00. The work is predominantly sedentary office work, including sitting, typing, filing, phone conversations, and scanning documents, with occasional trips to the warehouse to retrieve documents or check cargo. Most communication is by email.

Requirements

• At least one year of experience in an export role or similar industry experience.
• High school diploma or equivalency certificate, or significant relevant or appropriate working experience.
• Computer proficiency with MS Word, Excel, Lotus Notes, and AS/400.
• Strong interpersonal, verbal, and written communication skills.
• Good teamwork skills and inclination.
• Ability to accommodate a flexible work schedule, including weekends and holidays as necessary.

Nice To Haves

• Some knowledge of general and export computer application technology.
• Some knowledge of international commerce, including sales and payment terms and customs regulations.
• Bilingual English/Japanese.

Responsibilities

• Handle job assignments as determined by the Team Leader or above, potentially focused on one job function or account.
• Provide support to other Import Agents with import documentation and perform general business support as assigned.
• Prepare shipments for assigned customers, including customs clearance, shipping, labeling, and cargo distribution; generate delivery orders and shipping labels as needed.
• Prepare export documents for distribution to the brokerage department and/or customers’ brokers.
• Coordinate pickup and delivery orders with trucking companies, airlines, steamship lines, and/or bonded facilities to obtain information needed to process shipments.
• Perform filing and data entry.
• Issue freight bills and invoices to brokers and collect unpaid invoices within credit terms.
• Communicate effectively with customers, overseas agents, and subcontractors.
• Meet KPI standards in accordance with company and branch initiatives.
• Maintain professional, courteous, and respectful working relationships with customers, coworkers, subcontractors, and vendors.
• Perform other duties as required.

Benefits

• Medical, dental, and vision coverage beginning the first of the month after 30 days.
• 401(k) with company match.
• Flexible Spending Accounts and HSA.
• Life and Accidental Death & Dismemberment Insurance.
• Short- and long-term disability insurance.
• Auto and home policies.
• Commuter benefits.
• Vacation and sick time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED