Air Export Agent (US Template)

Expeditors • Hebron, KY

7d

About The Position

The Air Export Agent assists the Manager and Supervisor with all aspects of the Air Export Department, ensuring proper and timely freight movement and exceptional customer service. The role supports smooth freight-process flow, prepares international transportation documents, coordinates and negotiates rates with contracted vendors, and ensures accurate and timely billing and data entry. It arranges customers’ international export shipments, follows customer service standards and standard operating procedures, and complies with internal policies, government regulations, and customer requirements. The agent monitors shipment reports, supports KPI performance, reviews operational reports and event codes, audits files, and works to improve efficiency and operating standards.

The role also supports vendor and customer relationship management, vendor evaluations, accounts-payable monitoring, billing resolution, competitive pricing responses, new-business transitions, customer retention calls, and customer reviews. It contributes to team operations by helping allocate workloads, mentoring agents and new hires, supporting training requirements, and communicating department goals. The agent promotes productivity tools, supports system changes and process improvements, and promotes the company’s cultural attributes.

Requirements

• Two years of industry-specific qualification (country specific).
• Good market and product knowledge.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel and Word.
• Fluent in English.

Nice To Haves

• Hazardous Materials certification.

Responsibilities

• Ensure smooth and timely freight process flow and proper movement of freight.
• Prepare documents for international transportation.
• Coordinate and negotiate rates with contracted vendors to procure space and services.
• Ensure accurate and timely client and vendor billing, data entry, and shipment processing.
• Arrange international export shipments with customers and meet customer-service standards.
• Comply with internal policies and procedures, government regulations, and customer requirements.
• Follow customer standard operating procedures and work with the team to meet KPI standards.
• Monitor shipment reports and support customer satisfaction.
• Review operational reports, update event codes, audit files, and support operating-process standards.
• Build and maintain relationships with vendors and customers; evaluate vendors and develop corrective action plans when needed.
• Monitor accounts payable and payment timing, follow company credit procedures, resolve accounting issues, and review BNP and AJAX reports.
• Help respond to information requests and provide market-competitive pricing suited to the required scope of service.
• Participate in transitions of new business and updates to existing business; assist with retention calls and customer reviews.
• Help identify, develop, and mentor a second-in-command; allocate team workloads as needed and mentor agents.
• Help ensure employees meet annual training standards and follow up on new-hire training.
• Communicate department goals and expectations to the team.
• Promote productivity tools, support system changes and enhancements, and suggest system and process improvements.
• Promote the company's cultural attributes.

Benefits

• Paid vacation
• Paid holidays
• Paid sick time
• Medical health plan
• Life insurance
• Employee stock purchase plan
• Training and personnel development program
• Growth opportunities within the company
• Employee referral program
• Bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed