International Logistics Coordinator - Ocean Export

TQL•Lombard, IL

4d•Onsite

About The Position

As an International Logistics Coordinator for TQL Global, you will help grow and develop the ocean freight forwarding business. The role coordinates ocean shipments from booking through delivery, communicates with internal and external stakeholders, maintains accurate records, and delivers high-quality customer experiences. The position is located at 700 Butterfield Rd, Lombard, IL 60148. Total Quality Logistics connects customers with freight carriers and operates 24/7/365. The company describes opportunities for career advancement and emphasizes work-life balance through sales support teams that assist with accounting, after-hours calls, and other specific needs. Employment visa sponsorship is unavailable for this position.

Requirements

A minimum of 3–5 years of experience in ocean operations in a freight forwarding or logistics environment.
Strong knowledge of ocean freight documentation, regulations, Incoterms, and international trade practices.
Proficiency with freight forwarding software and Microsoft Office applications.
Excellent verbal and written communication skills and the ability to interact effectively with clients, vendors, and internal teams.
Strong attention to detail, organizational skills, and multitasking abilities, including the ability to manage multiple shipments simultaneously.
Problem-solving skills and the ability to work well under pressure in a fast-paced environment.
Customer-focused mindset and commitment to high-quality service.

Nice To Haves

Bachelor’s degree in logistics, supply chain management, or a related field preferred.

Responsibilities

Coordinate and manage ocean shipments from booking through delivery, supporting timely and efficient delivery and a high-quality customer experience.
Communicate with carriers, vendors, and service providers to arrange and confirm container bookings, vessel schedules, cargo pick-up, tracking and tracing, and delivery.
Prepare and review bills of lading, export/import declarations, and certificates of origin for accuracy and regulatory compliance.
Ensure proper shipment clearance and resolve control or compliance issues as needed.
Coordinate with overseas partners to support clearance and delivery in destination countries.
Track and monitor shipments, provide progress updates, and resolve potential delays or other issues.
Coordinate with internal departments to address client inquiries, provide support, and resolve shipment-related issues.
Maintain accurate and current shipment records, including tracking information, documentation, and financial data, using appropriate systems and software.
Meet internal and external KPIs and deliver exceptional compliance audit scores.
Stay informed about ocean transportation trends, regulatory changes, and best practices, and identify opportunities for process improvement and cost savings.
Provide prompt and professional customer service and solutions to clients.