Ocean Export Agent

Expeditors • Uniondale, NY

2d

About The Position

Ensure timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Export Department. This role supports smooth freight processing, accurate operational data entry, shipment tracking and tracing, regulatory compliance, and effective communication with internal and external customers. The agent also follows customer standard operating procedures, identifies opportunities to improve efficiency and productivity, and escalates problems to management when necessary.

Requirements

• 6 months to 1 year of related experience and/or training, or an equivalent combination of education and experience.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Proactive approach and strong organizational skills.
• Good computer skills, including Excel and Word.
• Fluent in English.

Nice To Haves

• Understanding of the ocean documentation process.
• Hazardous Materials certification.

Responsibilities

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into the operational system.
• Track and trace Ocean Export files and provide reporting.
• Meet internal and external compliance requirements in accordance with government regulations.
• Understand department process flow and identify best practices to improve operational efficiency and productivity.
• Ensure customer standard operating procedures are in place and updated in the DLSOPs.
• Communicate with overseas contacts and respond to emails and requests in a timely manner.
• Escalate problems to management when necessary.

Benefits

• Paid vacation, holiday, and sick time.
• Medical health plan.
• Life insurance.
• Employee Stock Purchase Plan.
• Training and Personnel Development Program.
• Growth opportunities within the company.
• Employee Referral Program Bonus.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed