Global Forwarding Agent-Ocean Export

COLUMBIA GRAIN•Portland, OR

5d•Onsite

About The Position

Columbia Grain International, LLC is seeking a highly organized and proactive Global Forwarding Agent-Ocean Export to join its Export Operations team in Portland, Oregon. The position oversees the export process from order entry through documentation and final shipment, ensuring international customer orders are executed accurately and on time. The agent serves as a central liaison between international customers, internal departments—including Logistics, Merchandising, and Demand Planning—and external partners such as freight forwarders, trans loaders, and carriers. Responsibilities include managing customer inquiries and ERP orders, coordinating shipping and booking logistics, preparing and tracking export documentation, monitoring shipment schedules, and supporting regulatory and customer compliance. The role also supports sales activities, claim resolution, account management, and logistics coordination. Strong organization, communication, follow-up, accuracy, and the ability to manage multiple time-sensitive files are important to success.

Requirements

At least 2 years of experience in export customer service, international logistics, or global supply chain.
Strong knowledge of export documentation, including Bills of Lading, invoices, AES/ITN, and phytosanitary documents.
Proficiency in ERP systems and Microsoft Office.
Excellent communication, follow-up, and organizational skills.
High attention to detail and ability to manage multiple time-sensitive tasks.
High aptitude for technology.

Nice To Haves

Familiarity with booking platforms such as Navisphere.
Knowledge of INCOTERMS and international shipping regulations.
Experience in agricultural or commodity exports.

Responsibilities

Manage incoming emails and customer inquiries, and enter and acknowledge orders in a timely manner.
Coordinate contract and shipment updates in the ERP system, maintaining accurate and current records.
Collaborate with internal teams to establish shipment details, including Port of Loading, cargo readiness, and booking.
Prepare and submit shipping documentation, including Bills of Lading, AES filings, and invoices.
Track and manage documentation requirements such as import permits, grade certificates, and phytosanitary documents.
Communicate booking and shipment details to customers and follow through to support timely delivery.
Monitor and support compliance with international trade regulations and documentation deadlines.
Close out shipment files by confirming accruals and archiving signed documents for audit purposes.
Assist with claim processing and daily customer support, and provide cross-functional support as needed.
Support daily sales activities and participate in account management and logistics coordination meetings or calls.