Global Forwarding Agent (Ocean Export)
About The Position
C.H. Robinson is hiring a Global Forwarding Agent (Ocean Export) to serve as customers’ primary contact and manage the shipment lifecycle of their global freight. The role requires hands-on customer support, timely problem-solving for transportation and documentation issues, and coordination with internal and external partners. New hires receive an industry-leading training program covering the company, its systems, and processes, with opportunities to develop into roles in Operations, Sales, or Account Management. The position is onsite five days a week during training. After successful completion of training, the schedule changes to three days in the office and the remainder working from home.
Requirements
- High school degree or GED equivalent.
- Minimum of 1 year of Global Forwarding experience.
Nice To Haves
- Values a diverse and inclusive work environment.
- Proficient in Microsoft Office Suite programs.
- Excellent communication, prioritization, and multitasking skills.
- Strong customer service skills, experience interacting with customers, and a client-focused approach.
- Excellent follow-up with customers and the network.
- Critical-thinking, flexibility, and problem-solving skills to adapt to changing tasks and customer needs.
- High level of attention to detail.
- Ability to work in a fast-paced, deadline-driven environment.
- Bachelor’s degree.
Responsibilities
- Understand international shipping processes, documentation, and terminology from purchase order issuance through cargo delivery.
- Apply industry knowledge and critical thinking to adapt processes and resolve internal and external challenges.
- Coordinate shipment tasks to meet customer SOP requirements, including booking approvals, pre-alerts, governmental filings, delivery execution, and invoicing.
- Collaborate with international team members and third-party agents to support efficiency, customer service, and problem resolution.
- Build customer relationships, respond in a timely manner, and follow up on issue resolution.
- Provide reporting and documentation support to internal and external customers.
- Participate in customer business reviews.
Benefits
- Three medical plans, including prescription drug coverage.
- Enhanced fertility benefits.
- Flexible Spending Accounts.
- Health Savings Account with employer contribution.
- Dental and vision coverage.
- Basic and supplemental life insurance.
- Short-term and long-term disability coverage.
- Paid observed holidays.
- Two paid floating holidays for U.S. hourly employees.
- Flexible Time Off for U.S. salaried employees; PTO for other U.S. and Canadian employees.
- Paid parental leave.
- Paid time off to volunteer in the community.
- Charitable Giving Match Program.
- 401(k) with 6% company matching.
- Employee Stock Purchase Plan.
- Career development, networking, and team-building opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
