Ocean Export Agent

Expeditors•Brisbane, CA

14h•$24 - $30

About The Position

The Ocean Export Agent ensures the timely and accurate movement of freight and related information while providing exceptional customer service within the Ocean Export Department. The role supports smooth shipment processing, accurate operational data entry, shipment tracking, customer communication, client billing, and compliance with company policies and external regulations. The agent also completes cross-training to support team coverage and represents Expeditors professionally to customers, service providers, and government agencies. The position is expected to identify opportunities to improve efficiency, adopt technology to optimize work, complete 52 hours of training annually (including mandatory training), and develop customer relationships to exceed expectations. It requires a sense of urgency and a willingness to help by offering solutions. The role is local and is scheduled Monday through Friday, 8 a.m. to 5 p.m. PST. The posting also lists technical and business qualifications related to software development, automation, Microsoft Copilot and M365, data structures and integrations, AI, and translating business requirements into technical solutions.

Requirements

Knowledge of and/or prior experience with industry-specific qualifications.
Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
Proactive approach and strong organizational skills.
Good computer skills, including Excel, Word, and PowerPoint.
Strong understanding of software development principles.
Experience with automation platforms such as Power Automate.
Experience with Microsoft Copilot and M365 technologies.
Familiarity with data structures, APIs, integrations, and system architecture.
Basic understanding of AI, machine learning, large language models, and prompt engineering.
Ability to troubleshoot technical issues independently.
Strong analytical and problem-solving abilities.
Ability to understand complex operational processes.
Experience translating business requirements into technical solutions.
Excellent communication and stakeholder management skills.
Must be local.

Nice To Haves

Experience developing automations, applications, or digital solutions.
Experience leading cross-functional projects.
Experience working in operations, logistics, finance, or enterprise shared services environments.
Certifications in Microsoft Power Platform, Azure AI, Microsoft Copilot, or related technologies.

Responsibilities

Ensure smooth and timely shipment process flow.
Enter accurate and timely data into the operational system based on defined metrics.
Track and trace shipments.
Provide proactive and clear communication to internal and external customers.
Ensure accurate and timely client billing, including dispute resolution.
Understand customer expectations and ensure all elements of the SOP and KPIs are met.
Ensure compliance with company policies and external regulations.
Complete cross-training to support team coverage.
Professionally represent Expeditors to customers, service providers, and government agencies.
Identify opportunities to improve efficiency.
Adopt technology to optimize work.
Complete 52 hours of training per year, including mandatory training.
Develop customer relationships to exceed customer expectations.
Respond with a sense of urgency and offer solutions.

Benefits

Paid vacation: first year prorated based on month of hire; eligible for 15 days thereafter.
10 holidays.
2 flexible days.
Paid sick time accrued at 1 hour per 30 hours paid.
401(k) Retirement Savings Plan with employer match.
Employee Stock Purchase Plan (ESPP).
Medical, prescription drug, dental, and vision coverage.
Health Savings Account (HSA).
Life and disability insurance.
Paid parental leave, subject to additional eligibility criteria.
Dependent Care Flexible Spending Account (DC FSA).
Commuter benefit.
Employee Assistance Program (EAP).
Learning and Development Program.
Educational assistance and reimbursement.
May be eligible for a bonus following the first year of continuous employment in the position.