Logistics Operation Coordinator (Ocean Operation)
About The Position
The Logistics Coordinator (Air & Ocean Operations) plans, executes, and continuously improves inbound and outbound air and ocean freight operations, ensuring shipments move efficiently from manufacturers to warehouses and ultimately to customers. The role requires hands-on experience in air or ocean freight operations and solid ocean freight knowledge. Because operations support global transportation across multiple time zones, the position follows a five-day work schedule that includes weekend shifts based on operational requirements. The coordinator plans and tracks Air Export, Ocean Import, and OTR operations; coordinates ports, terminals, airports, and customs brokers; monitors shipments and resolves exceptions; manages transload warehouse capacity and performance; and schedules and dispatches truckload outbound orders. The role is also the primary contact for logistics partners, internal supply chain teams, and customers, and ensures shipment compliance and accurate documentation. This is a one-year contract, full-time, onsite position.
Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
- Hands-on experience in international air, ocean, and OTR freight forwarding operations.
- Experience managing transload warehouse operations and Truckload (TL) dispatch.
- Strong understanding of international air and ocean freight regulations and customs procedures.
- Proficiency with ERP and logistics systems such as SAP, TMS, and WMS, or equivalent systems.
- Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
- English language proficiency.
- Weekend work may be required.
- Ability to analyze large data sets and translate them into actionable insights.
- Ability to identify root causes of operational issues and implement effective solutions.
- Clear and effective communication with internal teams and external partners.
- Ability to manage multiple priorities with accuracy and attention to detail.
- Ability to perform effectively in a fast-paced, deadline-driven environment.
Responsibilities
- Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
- Gather departure information for containers and air cargo at ports, terminals, and airports.
- Monitor and confirm on-time departures from U.S. ocean terminals and major airports.
- Coordinate terminal departure schedules with terminal operators and customs brokers.
- Track ocean containers, rail intermodal units, and air shipments in real time.
- Validate Import of Documentation (IOD) and Proof of Delivery (POD) daily.
- Respond promptly to shipment exceptions requiring immediate attention, including delays, damages, and customs holds.
- Oversee Transload Warehouse (TW) capacity planning and utilization.
- Manage KPIs for transload operations, including dwell time, on-time transload, and damage rate.
- Identify operational bottlenecks and work with warehouse teams to implement corrective actions.
- Schedule and dispatch Truckload (TL) Outbound (OB) orders using a Transportation Management System (TMS).
- Optimize routing and load consolidation to meet service-level agreements while minimizing transportation costs.
- Serve as the primary point of contact for carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
- Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
- Ensure shipments comply with international trade regulations, hazardous material requirements, and security standards.
- Maintain accurate records for audits and regulatory inspections.
- Perform other job-related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
