Product Operation Coordinator

Quest Global•Rockford, IL

6d•$30 - $33•Onsite

About The Position

Quest Global is seeking a Product Operation Coordinator to own a specific customer portfolio and coordinate product workflows and customer updates. This high-visibility, executive-facing role works closely with Associate Directors and Directors and requires professional communication, executive presence, and the ability to serve as a trusted operational partner. The coordinator acts as the central contact for customer product updates, issues, and inquiries, while facilitating communication among engineering, manufacturing, quality control, leadership, and customers. The role is on-site in Rockford, Illinois, in a shop-floor environment. It may involve extensive walking, loud noise, and lifting up to 40 pounds. The employee must arrange their own transportation to meet working hours, and travel may be required based on business needs. U.S. citizenship is required. The listed pay range is $30.00–$33.00 per hour. Quest Global describes itself as an engineering solutions provider serving industries including aerospace and defense, automotive, energy, hi-tech, healthcare, medical devices, rail, and semiconductors.

Requirements

High school diploma or GED.
3–5 years of experience in product management, project coordination, account management, or an executive-facing administration role.
Demonstrated experience with Microsoft Office, especially Word, PowerPoint, and Excel, including hardware tracking, and with SAP.
Strong organizational skills and the ability to analyze data.
Excellent written and verbal communication skills.
Ability to independently manage multiple projects, deadlines, and priorities.
U.S. citizenship is required.
Ability to commute to the on-site Rockford, Illinois location using personal transportation arrangements.
Ability to meet the role’s physical demands, including extensive walking and lifting up to 40 pounds.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Own a specific customer portfolio and serve as the central point of contact for product updates, issues, and inquiries.
Communicate product updates, timeline changes, and status updates to customers using customer portals.
Update all lines of balance for the assigned customer portfolio.
Facilitate communication among engineering, manufacturing, quality control, leadership, and customers.
Assist in preparing executive summaries and presentations in highly regulated environments, following customer guidelines.
Coordinate high-profile customer on-site visits and executive meetings, and represent the product line during visits to designated customer facilities.
Identify risks to on-time material delivery and escalate them to appropriate stakeholders.
Work closely with Associate Director- and Director-level leadership.