Associate Digital Product Operation
About The Position
The Associate Digital Product Operation role is part of the Global Servicing Communications Product & Ops Delivery (GSC-POD) team within Enterprise Comms & MarTech Experiences (ECMX). The team focuses on improving engagement, satisfaction, and revenue through global customer communications with a high-quality user experience, compelling features, and functionality. The role supports delivery of communications on an in-house platform, including paper, email, SMS, and mobile app push notifications. The successful candidate will help manage communication design and build delivery, support requirements and testing, and work with communication developers and technical-data partners. The role also contributes to improving business processes and letter-authoring capabilities through development and training. Employment eligibility to work in the United States is required; American Express will not pursue visa sponsorship for this position.
Requirements
- Intermediate knowledge of the software tools mentioned in the posting.
- Experience with Java and/or Business Content Studio module Layout and Style set creation.
- Experience creating Business Objects using XSD and managing Business Objects, including creating required properties.
- Ability to validate data- and variable-related inputs provided in Design Briefs and coordinate variable updates and changes with the Tech-data team.
- Ability to provide complexity matrices and estimates for creating derived properties.
- Ability to provide test data inputs in collaboration with the Tech-data team during unit testing.
- Eligibility to work in the United States; visa sponsorship will not be pursued.
Responsibilities
- Design and manage the build phases for letters, email, push notifications, and SMS for business partner communication needs.
- Lead the requirements phase and provide test data support.
- Drive efficiencies in current business processes and support development and training for letter-authoring capabilities.
- Work with Communication Developers during the build phase to provide data-related support.
- Proactively identify gaps and risks.
- Communicate clearly with businesses and stakeholders about documentation and issues.
- Validate data- and variable-related inputs provided in Design Briefs and work with the Tech-data team on variable updates and changes.
- Provide complexity matrices and estimates for creating derived properties.
- Work with Communication Developers during DDV build phases to provide data-related support.
- Provide test data inputs in collaboration with the Tech-data team during unit testing for Letter Developers.
Benefits
- Competitive base salaries.
- Flexible work arrangements and schedules, including hybrid and virtual options through Amex Flex.
- Free access to global on-site wellness centers staffed with nurses and doctors, depending on location.
- Free and confidential counseling support through the Healthy Minds program.
- Career development and training opportunities.
- Comprehensive support for physical, financial, and mental well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
