Logistics Operation Coordinator (AIR & Ocean Operations)
About The Position
The Logistics Operation Coordinator (Air & Ocean Operations) plans, executes, and continuously improves inbound and outbound air and ocean freight operations for the Mobile Business Unit. The role supports global distribution of mobile devices, ensuring shipments move efficiently from manufacturers to company warehouses and ultimately to customers. It involves coordinating international transportation across multiple time zones and requires hands-on air or ocean freight operations experience, along with solid ocean freight knowledge. The work schedule is five days per week and includes weekend shifts based on operational requirements. The coordinator manages shipment planning and tracking, terminal and carrier coordination, real-time movement monitoring, partner communications, compliance, and documentation. Air export duties include coordinating bookings, preparing and reviewing shipping documents, managing cargo receiving and screening, customs clearance, flight tracking, exception resolution, invoice review, KPI measurement, capacity planning, and process improvement.
Requirements
- Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
- At least 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
- Hands-on experience in international Air, Ocean, and OTR freight forwarding operations.
- Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
- Strong understanding of international air and ocean freight regulations and customs procedures.
- Proficiency with ERP and logistics systems such as SAP, TMS, WMS, or equivalent.
- Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
- Ability to translate large data sets into actionable insights.
- Ability to identify root causes of operational issues and implement effective solutions.
- Clear and effective communication with internal teams and external partners.
- Ability to manage multiple priorities while maintaining accuracy and attention to detail.
- Ability to perform effectively in a fast-paced, deadline-driven environment.
Responsibilities
- Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
- Gather container and air cargo departure information from ports, terminals, and airports; monitor and confirm on-time departures; and coordinate terminal schedules with terminal operators and customs brokers.
- Track ocean containers, rail intermodal units, and air shipments in real time; validate Import of Documentation (IOD) and Proof of Delivery (POD) daily; and respond to shipment exceptions such as delays, damages, and customs holds.
- Serve as the primary contact for carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
- Handle claims, documentation, and issue escalations through phone, email, or virtual meetings.
- Ensure shipments comply with international trade regulations, hazardous material requirements, and security standards; maintain records for audits and regulatory inspections.
- Perform other job-related duties as assigned.
- Receive and validate Air Export shipping instructions from customers.
- Coordinate airline and freight-forwarder bookings based on required transit time and cost.
- Prepare and review MAWB, HAWB, commercial invoices, packing lists, SLI, and export declarations.
- Coordinate TSA, IATA, and dangerous goods compliance when applicable.
- Monitor cargo cut-off times, terminal receiving schedules, and flight departures.
- Coordinate warehouse cargo receiving, screening, palletizing, and ULD build-up.
- Manage export customs clearance and respond to customs examinations or holds.
- Track flight departures, transshipment status, and final arrival; proactively resolve exceptions.
- Communicate shipment status and milestones to customers through regular updates.
- Handle flight cancellations, rollovers, offloads, and rebooking to minimize service disruption.
- Review airline freight invoices and accessorial charges for accuracy.
- Measure Air Export KPIs, including On-Time Departure (OTD), On-Time Arrival (OTA), booking accuracy, document accuracy, and claims ratio.
- Support peak-season capacity planning and airline allocation strategy.
- Drive continuous process improvement to reduce transit time and logistics cost.
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What This Job Offers
Career Level
Senior
