Logistics Operation Coordinator (AIR & Ocean Operations)

Woongjin•Santa Ana, CA

25d

About The Position

The Logistics Operation Coordinator supports global transportation operations across multiple time zones, with hands-on responsibility for air and ocean freight operations and solid ocean freight knowledge. The role follows a five-day schedule that includes weekend shifts based on operational requirements. Work hours are Tuesday–Saturday or Sunday–Thursday, 8:00 AM–5:00 PM. The coordinator plans and schedules shipments, monitors movement across ocean, rail, and air, and coordinates with ports, terminals, airports, carriers, freight forwarders, customs brokers, internal supply chain teams, and customers. The role also ensures regulatory compliance, maintains documentation for audits, resolves shipment exceptions, and performs other job-related duties as assigned. Air export work includes validating customer shipping instructions, arranging bookings, preparing and reviewing export documents, coordinating cargo handling and compliance, monitoring departures and arrivals, managing customs clearance and shipment exceptions, communicating status to customers, reviewing freight invoices, tracking KPIs, supporting capacity planning, and improving processes to reduce transit time and logistics costs.

Requirements

Bachelor's degree in Logistics, Supply Chain Management, Business Administration, or a related field.
At least 6 years of experience in logistics coordination, with a strong focus on international air and ocean freight operations.
Hands-on experience in international Air, Ocean, and OTR freight forwarding operations.
Proven experience managing transload warehouse operations and Truckload (TL) dispatch.
Strong understanding of international air and ocean freight regulations and customs procedures.
Proficiency with ERP and logistics systems such as SAP, TMS, WMS, or equivalent.
Advanced Microsoft Excel skills, including Pivot Tables and VLOOKUP/XLOOKUP.
English language proficiency.

Responsibilities

Create and maintain daily tracking reports for Air Export, Ocean Import, and OTR, including weekend operations.
Gather container and air cargo departure information at ports, terminals, and airports; monitor and confirm on-time departures from U.S. ocean terminals and major airports.
Coordinate terminal departure schedules with terminal operators and customs brokers.
Track ocean containers, rail intermodal units, and air shipments in real time.
Validate Import of Documentation (IOD) and Proof of Delivery (POD) daily.
Respond promptly to shipment exceptions, including delays, damages, and customs holds.
Serve as the primary contact for carriers, freight forwarders, customs brokers, internal supply chain teams, and customers.
Handle claims, documentation, and escalations by phone, email, or virtual meetings.
Ensure shipments comply with international trade regulations, hazardous material requirements, and security standards.
Maintain accurate records for audits and regulatory inspections.
Receive and validate Air Export shipping instructions from customers.
Coordinate airline and freight forwarder bookings according to required transit time and cost.
Prepare and review MAWB, HAWB, commercial invoices, packing lists, SLI, and export declarations.
Coordinate TSA, IATA, and dangerous goods compliance when applicable.
Monitor cargo cut-off times, terminal receiving schedules, and flight departures.
Coordinate warehouse cargo receiving, screening, palletizing, and ULD build-up.
Manage export customs clearance and respond to customs examinations or holds.
Track flight departures, transshipment status, and final arrival; proactively resolve exceptions.
Provide customers with regular shipment status and milestone updates.
Handle flight cancellations, rollovers, offloads, and rebooking while minimizing service disruption.
Review airline freight invoices and accessorial charges for accuracy.
Measure Air Export KPIs, including OTD, OTA, booking accuracy, document accuracy, and claims ratio.
Support peak-season capacity planning and airline allocation strategy.
Drive process improvements to reduce transit time and logistics costs.
Perform other job-related duties as assigned.