LOGISTICS/FULFILLMENT DISPATCHER ASP

The Kroger Co.•Dallas, TX

About The Position

Provide support to the fulfillment center's transportation department by coordinating and dispatching delivery drivers. Ensure dispatch is performed promptly and efficiently, measured by the time from dispatch to drivers’ gate time. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety. The role involves processing and executing orders, setting up equipment, assigning driver routes, tracking orders and delivery routes, and coordinating schedules and communications with drivers, operations, and customers. The dispatcher helps improve dispatch efficiency, manages incoming problem calls, and checks returned orders for completeness and irregularities. The position requires adaptability, multitasking, clear communication, confidentiality, sound judgment, and a cooperative approach in a fast-paced environment. The employee may provide direct support to minors, individuals with special needs, and older adults, and must be able to perform essential job functions with or without reasonable accommodation.

Requirements

Ability to work independently and as part of a team.
Ability to handle multiple tasks concurrently.
Ability to organize and prioritize a variety of tasks and projects.
Strong written and oral communication skills, including the ability to communicate information effectively to all contacts.
Strong attention to detail.
Ability to maintain composure during stressful situations.
Skill and diplomacy in dealing with people.
PC skills, including a minimum working knowledge of Microsoft Office.

Nice To Haves

Customer service experience.
Previous distribution or production experience.
Previous administrative support experience.

Responsibilities

Adapt to technological programs and requirements related to the job.
Understand order processing and execution, set up equipment, and assign routes to drivers.
Minimize the time between dispatch and drivers’ gate time.
Eliminate inefficiencies in the dispatch process.
Trace, track, and locate orders and delivery routes.
Initiate schedules and correspondence with drivers, operations, and customers.
Multitask and work in a fast-paced environment.
Communicate with all levels of the business while demonstrating trust and competency.
Maintain the confidentiality of personal data.
Ensure returned orders are checked in completely and note any irregularities.
Route incoming problem calls to the appropriate resource.
Be willing to learn and advance as the job may expand.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively, and without confrontation.
Act honestly and with integrity when handling customer and business information.
Follow directions and seek assistance when necessary to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
Perform the essential job functions with or without reasonable accommodation.