Logistics Coordinator/Dispatcher

C.R. England•Harrisburg, PA

19d•$24 - $28

About The Position

The Logistics Coordinator manages asset utilization and drivers to support high customer service and fleet profitability. This role operates in a fast-paced, strategic environment and requires planning ahead for rapidly changing situations while maintaining an organized, engaged, and team-oriented approach. The coordinator may assist, coach, and mentor drivers with training and administrative matters. The position is based in Ono, Pennsylvania. The scheduled shift is Sunday through Tuesday, 4:00 a.m. to 4:00 p.m., and Wednesday, 4:00 a.m. to 10:00 a.m. The stated salary range is $24–$28 per hour.

Requirements

High school diploma or GED required.
Prior logistics or planning experience required.
Ability to use office equipment and computers for most tasks, including familiarity with Microsoft Office.
Proficiency with Excel and other reporting capabilities.
Strong interpersonal skills when working with drivers, other personnel, customers, and management.
Excellent oral and written communication skills.
Strong geographical knowledge and expertise in time and distance requirements as they relate to the department’s transportation regulations.
Ability to work on multiple assignments amid frequent interruptions, changes, and delays, while remaining focused, effective, efficient, and professional.
Ability to handle requests for assistance in person and by phone while working on other tasks.
Ability to speak, write, and read English well enough to communicate with people with varying levels of education and capabilities.
Ability to hear normal speaking levels and receive detailed information through oral communication, with or without correction.
Ability to sit at a desk and work with computer equipment for extended periods.
Ability to see well enough, with or without correction, to prepare and analyze data and figures, view a computer terminal, and read extensively.
Ability to perform physical activities that may include kneeling, stooping, bending, pushing, lifting, carrying, and moving objects weighing up to 25 pounds.
Ability to work extended hours, including weekends, holidays, and various shifts as necessary.
Ability to travel occasionally by air or car and, if required, work at a customer location while following its rules and requirements.

Nice To Haves

College degree; a combination of college coursework and experience may also be considered.
Transportation or logistics industry experience.

Responsibilities

Build and match planned freight with day-cab or condo trucks and drivers; in a dedicated training environment, coordinate trainers’ and trainees’ hours and home-time needs.
Review PTAs and drivers’ time-off or home-time requests when planning same-day or next-day dispatches; schedule work and assign tasks to drivers.
Coordinate with department staff to maintain awareness of driver, freight, and asset availability, and flag drivers who may need support, coaching, or disciplinary action to supervisors and managers.
Coordinate with Maintenance regarding trucks that are out of service or returning to service, and plan and dispatch accordingly.
Plan future freight when customer information is available.
Track drivers, loads, and receivers so dispatching can continue as planned.
In a dedicated environment, coordinate backhauls to meet customer needs and keep freight, trucks, and trailers moving consistently.
Maintain frequent contact with assigned drivers and monitor call-offs, fatigue concerns, and equipment issues; in a dedicated training environment, ensure trainees progress appropriately through training and placement.
For team drivers, ensure assigned loads are appropriate for the team and available hours.
Monitor Hours of Service for dispatching and compliance.
In a dedicated training environment, focus on routing trucks or solo drivers with capacity to a terminal to improve efficiency.
Handle urgent situations, including recovery of trucks, freight, or drivers and disruptions caused by traffic, weather, or other unforeseen circumstances that could prevent on-time delivery.
Help orient new drivers to fleets or accounts, including communication practices, reporting to work, and scheduling expectations.
Work with drivers on unique scheduling needs or issues and coordinate with supervisors and managers on leaves of absence, extended time-off requests, and concerns about meeting expectations.