Logistics Coordinator Taylor Logistics Inc. - Brokerage

Taylor Logistics Inc•Norwood, OH

About The Position

The Logistics Coordinator supports daily logistics operations and delivers exceptional customer service. The role works closely with internal teams, customers, and carriers to coordinate shipments efficiently, maintain accurate information, and resolve issues promptly. The ideal candidate is detail-oriented, organized, able to manage multiple priorities in a fast-paced environment, and maintains a positive, can-do attitude.

Requirements

Strong customer service and communication skills.
Proficiency with multiple computer systems and technology platforms.
Ability to quickly learn and adapt to new technologies and processes.
Excellent organizational, multitasking, and prioritization skills.
Strong attention to detail and accuracy.
Ability to resolve issues with a sense of urgency.
Team-oriented mindset with a positive, can-do attitude.

Nice To Haves

Previous experience in customer service, logistics, transportation, or a related field.
High school diploma or equivalent.
Ability to work effectively in a fast-paced, team-oriented environment.

Responsibilities

Enter and maintain shipment information accurately and with attention to detail.
Monitor and track shipments to ensure timely delivery and provide status updates as needed.
Schedule pickup and delivery appointments through phone, email, and online customer portals.
Identify, communicate, and resolve shipment exceptions and service-related issues.
Manage inbound and outbound communications with customers, carriers, and internal teams.
Collaborate with team members to support operational efficiency and customer satisfaction.
Perform additional duties as assigned to support business operations.