Brokerage Claims Coordinator

Cottingham & Butler • Dubuque, IA

2d

About The Position

Cottingham & Butler is seeking a detail-oriented, customer-focused Brokerage Claims Coordinator to support a positive claims experience. The coordinator ensures customer losses are reported promptly and accurately, coordinates with insurance carriers, and supports claims activity from initial report through adjuster assignment. The role serves internal and external customers throughout the claims reporting process and maintains accurate claim records and reporting information.

Requirements

• Strong written and verbal communication skills.
• Strong attention to detail and organizational abilities.

Nice To Haves

• Two years of experience in insurance, claims, or a customer service environment is preferred but not required.

Responsibilities

• Receive and report customer losses to appropriate insurance carriers by phone and electronic communication channels.
• Track newly reported claims, obtain claim numbers and adjuster assignments, communicate updates to customers, and maintain accurate records in Epic.
• Assign claims to Brokerage Claims Advocates according to established claim assignment criteria.
• Provide exceptional customer service to internal and external customers throughout the claims reporting process.
• Maintain insurance carrier reporting information and create claim reporting guides for new and renewing clients.

Benefits

• Medical, dental, and vision insurance; most benefits start on day one.
• Flexible spending account or HSA.
• 401(k) with company match.
• Profit-sharing/defined contribution plan after a one-year waiting period.
• PTO and paid holidays.
• Company-paid short-term and long-term disability insurance.
• Maternity leave and parental leave.
• Subsidized parking.
• Company-paid term life and accidental death insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed