Brokerage Claims Coordinator

Cottingham & Butler • Dubuque, IA

2d

About The Position

Cottingham & Butler is seeking a detail-oriented and customer-focused Brokerage Claims Coordinator. The role helps create a positive claims experience by ensuring customer losses are reported promptly and accurately, coordinating with insurance carriers, and supporting claims activity from initial report through adjuster assignment. The coordinator also provides service to internal and external customers and maintains claims and carrier reporting information.

Requirements

• Strong written and verbal communication skills.
• Strong attention to detail and organizational abilities.

Nice To Haves

• Two years of experience in insurance, claims, or a customer service environment is preferred, but not required.

Responsibilities

• Receive and report customer losses to the appropriate insurance carriers through phone and electronic communication channels.
• Track newly reported claims, obtain claim numbers and adjuster assignments, communicate updates to customers, and maintain accurate records in Epic.
• Assign claims to Brokerage Claims Advocates based on established claim assignment criteria.
• Provide exceptional customer service to internal and external customers throughout the claims reporting process.
• Maintain insurance carrier reporting information and create claim reporting guides for new and renewing clients.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account or health savings account.
• 401(k) with company match.
• Profit-sharing/defined contribution plan, with a one-year waiting period.
• Paid time off and paid holidays.
• Company-paid short-term and long-term disability insurance.
• Maternity leave and parental leave.
• Subsidized parking.
• Company-paid term life and accidental death insurance.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed