Imperative Logistics - Logistics Coordinator - II

Imperative Logistics • Los Angeles, CA

10d

About The Position

The Logistics Coordinator II serves as a liaison between customers, vendors, and other internal and external stakeholders. The role supports the company’s mission to add value to clients’ businesses and supply chains through logistics solutions specializing in sensitive, time-definite, high-value, and white-glove shipments.

The position provides customer service, communicates and coordinates with stakeholders, maintains accurate records and documentation, follows company procedures and directives, and collaborates with internal and external teams. The coordinator may also train department employees as needed and is expected to meet company key performance indicators.

Requirements

• At least 3 years of industry experience for the Senior level.
• Experience in a customer service role.
• Excellent customer service and communication skills.
• Ability to be patient and understanding, especially in challenging situations.
• Comfort using computers and Microsoft Suite, specifically Excel.
• Ability to problem-solve effectively and communicate by phone and email.
• Ability to work independently and as part of a team.
• Problem-solving mindset and good attention to detail.
• Increased proficiency in tasks related to the job is expected.

Nice To Haves

• Experience with Cargo Wise or an equivalent system.

Responsibilities

• Deliver exceptional customer service through high-quality performance.
• Communicate with stakeholders promptly by email and phone.
• Acknowledge customer complaints promptly, resolve issues, and provide periodic updates as needed.
• Maintain records of customer contacts, transactions, comments, and complaints, ensuring documentation is complete, professional, and accurate.
• Follow standard operating procedures, leadership directives, and company guidelines.
• Communicate and coordinate with colleagues as necessary.
• Collaborate with internal and external teams.
• Train other department employees as needed.
• Adhere to company key performance indicators.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with matching contribution
• HSA with matching contribution
• Paid time off
• Life insurance
• Employer-paid short- and long-term disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed