Imperative Logistics - Logistics Coordinator - II

Imperative Logistics Group•Los Angeles, CA

8d•Onsite

About The Position

The Logistics Coordinator II serves as a liaison between customers, vendors, and other internal and external stakeholders. The role supports client businesses and supply chains by coordinating logistics solutions for sensitive, time-definite, high-value, and white-glove shipments. It requires delivering strong customer service, communicating promptly, maintaining accurate records and documentation, following company procedures, and working with internal and external teams. The coordinator may also train other department employees as needed and is expected to meet company key performance indicators.

Requirements

At least 3 years of industry experience for the senior level.
Experience in a customer service role, with excellent customer service and communication skills.
Patience and understanding, especially in challenging situations.
Comfort using computers and Microsoft Suite, specifically Excel.
Ability to problem-solve effectively and communicate effectively by phone and email.
Ability to work independently and as part of a team.
Problem-solving mindset and strong attention to detail.
Increased proficiency in job-related tasks.

Nice To Haves

Experience with Cargo Wise or an equivalent system.

Responsibilities

Deliver exceptional customer service through high-quality performance.
Communicate promptly with stakeholders by email and phone.
Acknowledge customer complaints promptly, resolve issues, and provide periodic updates as needed.
Maintain records of customer contacts, transactions, comments, and complaints.
Ensure documentation is complete, professional, and accurate.
Follow standard operating procedures, leadership directives, and company guidelines.
Communicate and coordinate with colleagues as necessary.
Collaborate with internal and external teams.
Train other department employees as needed.
Adhere to company key performance indicators (KPIs).