Logistics Coordinator II

Kenco • Rancho Cucamonga, CA

5d

About The Position

The Logistics Coordinator II manages primary customer-facing processes and procedures related to load planning, routing, and deliveries, and handles customer load reporting and requests. The role may also include preparing and processing orders for shipment. The coordinator serves as a central communication hub among customers, site personnel, third-party carriers and planners, and internal network drivers when customer integration is in place. The position may involve inventory tracking, processing units, and preparing shipments and deliveries, as well as arranging outsourced carriers. It also provides assistance and backup to the Office Supervisor and performs other duties as assigned.

The role works with warehouse and transportation management systems, external partners, and operations to coordinate daily transportation activity and inbound and outbound orders. It handles escalated customer service needs by phone and email, ensures special customer requirements are actioned and recorded in workflow schedules, and uses product knowledge to help ensure customers receive the correct product in proper condition. The coordinator maintains communication with customer operations and sales teams about scheduled deliveries. Travel is expected to be approximately 25% or less.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in a warehousing or DOT-related environment.
• At least 6 months of experience as a logistics coordinator or in a related role.
• Ability to perform general administrative duties, including data entry, filing, and telephone and email correspondence.
• Strong written and verbal communication skills.
• Ability to multitask while maintaining accuracy and professionalism.

Responsibilities

• Coordinate daily load planning, routing, and deliveries using warehouse and transportation management systems, external partners, and operations.
• Create processes to coordinate inbound and outbound orders to and from the facility.
• Serve as a key customer service representative and communication hub for customers, site personnel, third-party carriers and planners, and internal network drivers when customer integration is in place.
• Handle escalated customer service questions and needs by telephone and email with professionalism.
• Track inventory, process units, and prepare orders for shipment and delivery as needed.
• Ensure special customer requirements are addressed and enter appropriate information into workflow schedules.
• Use product knowledge to help ensure customers receive the correct product in proper working condition.
• Maintain communication with customer operations and sales teams regarding scheduled inbound and outbound deliveries.
• Arrange outsourced carriers as needed.
• Assist the Office Supervisor and provide backup as necessary.
• Perform other duties as assigned.

Benefits

• Medical insurance, including HSA, HRA, and FSA accounts
• Supplemental insurance, including critical illness, hospital indemnity, and accidental injury coverage
• Dental insurance
• Vision insurance
• Basic life and supplemental life insurance
• Short-term and long-term disability
• Paid parental leave
• 401(k)
• Paid time off, approximately 2 weeks, with accrual beginning on the first day of employment
• 10 employer-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED