Logistics Coordinator II

KENCO TRANSPORTATION SERVICES•Rancho Cucamonga, CA

7d•$23 - $34

About The Position

The Logistics Coordinator II manages customer-facing processes and procedures related to load planning, routing, and deliveries. The role handles customer load reporting and requests and may prepare and process orders for shipment. It coordinates daily inbound and outbound activity using warehouse and transportation management systems, working with customers, facility operations, external partners, carriers, and internal drivers. The coordinator also supports customer service, order and inventory processing, special customer requirements, and office supervision backup. Approximately 25% or less travel is expected.

Requirements

High school diploma or equivalent.
At least 1 year of experience in warehousing or a DOT-related environment.
At least 6 months of experience as a logistics coordinator or in a related role.
Ability to perform general administrative duties, including data entry, filing, and telephone and email correspondence.
Strong written and verbal communication skills.
Ability to multitask while maintaining accuracy and professionalism.

Responsibilities

Coordinate daily load planning, routing, and deliveries using warehouse and transportation management systems with external partners and operations.
Create processes to coordinate inbound and outbound orders to and from the facility.
Serve as a key customer service representative and central communication hub among customers, site personnel, third-party carriers and planners, and internal network drivers where customer integration exists.
Handle escalated customer service questions and needs by telephone and email professionally.
Track inventory, process units, and prepare goods for shipment and delivery as needed.
Action special customer requirements and enter appropriate information into the workflow schedule.
Use product knowledge to help ensure customers receive the correct product in proper working condition.
Maintain communication with customer operations and sales teams regarding scheduled inbound and outbound deliveries.
Arrange outsourced carriers as needed.
Assist the Office Supervisor and provide backup as necessary.
Perform other duties as assigned.

Benefits

Medical insurance, including HSA, HRA, and FSA accounts
Supplemental insurance, including critical illness, hospital indemnity, and accidental injury coverage
Dental insurance
Vision insurance
Basic and supplemental life insurance
Short-term and long-term disability
Paid parental leave
401(k)
Paid time off of approximately two weeks, accruing from the first day of employment
10 employer-paid holidays