Logistics Coordinator II

Kenco • Portage, MI

8h

About The Position

The Logistics Coordinator II manages customer-facing processes related to load planning, routing, and deliveries, and handles customer load reporting and requests. The role may also involve preparing and processing orders for shipment. It serves as a central communications hub among customers, site personnel, third-party carriers and planners, internal network drivers, and other operations partners. The coordinator may track inventory, process units, and prepare shipments and deliveries, and provides backup support to the Office Supervisor as needed. Other duties may be assigned.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in warehousing or a DOT-related environment.
• At least 6 months of experience as a logistics coordinator or in a related role.
• Ability to perform general administrative duties, including data entry, filing, and telephone and email correspondence.
• Strong written and verbal communication skills.
• Ability to multitask while maintaining accuracy and professionalism.

Responsibilities

• Coordinate daily load planning, routing, and deliveries using warehouse and transportation management systems in collaboration with external partners and operations.
• Create processes to coordinate inbound and outbound orders to and from the facility.
• Serve as a key customer service representative and central communication hub between customers, site personnel, third-party carriers and planners, and internal network drivers when customer integration applies.
• Handle escalated customer service questions and needs by telephone and email with professionalism.
• Track inventory, process units, and prepare shipments and deliveries as needed.
• Action special customer requirements and enter accurate information into the workflow schedule.
• Use product knowledge to help ensure customers receive the correct product in proper working condition.
• Maintain communication with customer operations and sales teams regarding scheduled inbound and outbound deliveries.
• Arrange outsourced carriers as needed.
• Assist the Office Supervisor and provide backup as necessary.
• Perform other duties as assigned.

Benefits

• Medical insurance, including HSA, HRA, and FSA accounts
• Supplemental insurance, including critical illness, hospital indemnity, and accidental injury coverage
• Dental insurance
• Vision insurance
• Basic life and supplemental life insurance
• Short-term and long-term disability
• Paid parental leave
• 401(k)
• Paid time off (approximately two weeks; accrual begins on the first day of employment)
• 10 employer-paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED