Logistics Associate (Inside Sales Representative)

Woongjin•Cerritos, CA

About The Position

The Inside Sales Representative for freight forwarding drives revenue growth by supporting BDMs, securing new customer accounts, and expanding business with existing clients. The role uses phone, email, and digital outreach to sell global logistics services, including air, ocean, and ground freight. It works closely with BDM, pricing, operations, settlement, and customer service teams to deliver competitive shipping solutions, and may support business development involving companies operating in South Korea and China.

Requirements

Bachelor's degree required.
Strong written and verbal English communication skills.
Five or more years of transportation, logistics, freight forwarding, or supply chain-related experience.
One to three years of inside sales or customer service experience.
Advanced proficiency in Microsoft Office, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, and data analysis) and PowerPoint.
Experience using FIS, WMS, and CRM software, such as Salesforce or HubSpot.
Excellent analytical, organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across cross-functional teams.
Strong understanding of international transportation, freight forwarding, and North American transportation networks.

Nice To Haves

Experience supporting freight forwarding sales or business development in the South Korean or Chinese market.

Responsibilities

Identify and qualify new sales leads through cold calling, email campaigns, and market research.
Partner with BDMs to execute on new sales leads.
Research target accounts to identify key decision-makers and uncover shipping opportunities.
Schedule qualified meetings and discovery calls for BDMs.
Qualify inbound leads by identifying customer shipping volumes, lanes, and pain points.
Maintain a pipeline of prospective clients in the company CRM.
Negotiate freight rates, terms, and service agreements to secure profitable shipments.
Cross-sell and upsell logistics services, such as customs brokerage or warehousing, to existing accounts in support of BDM.
Coordinate with pricing, procurement, and operations teams to gather competitive ocean, air, and truckload rates.
Prepare accurate freight quotations and proposals for client presentation.
Follow up on outstanding quotes to close business or gather market feedback.
Ensure newly won accounts are handed off smoothly to customer service, settlement, and operations teams.
Report competitor pricing trends and market conditions to management.
Maintain up-to-date CRM records of prospect interactions, leads, and account statuses.
Track quotation win/loss ratios and report weekly sales metrics to the sales team.
Support preparation of tender responses, RFQs, and sales presentations.