Logistics Associate(Inside Sales Representative)-Korean Bilingual
About The Position
The Logistics Associate (Inside Sales Representative) supports revenue growth for freight forwarding by assisting business development managers (BDMs), securing new customer accounts, and expanding business with existing clients. The role uses phone, email, and digital outreach to sell global logistics services, including air, ocean, and ground freight, and collaborates with BDMs, pricing, procurement, operations, settlement, and customer service teams to provide competitive shipping solutions. The role may also support business development opportunities involving companies operating in South Korea and China. The position identifies and qualifies leads, researches target accounts, arranges meetings for BDMs, manages prospective customer pipelines in the company CRM, negotiates freight rates and service terms, and supports cross-selling and upselling logistics services to existing accounts. It coordinates rates and prepares freight quotations and proposals, follows up on quotes, and helps with tender responses, RFQs, and sales presentations. It also supports smooth handoffs of new accounts, maintains accurate CRM records, tracks quotation results and weekly sales metrics, and reports market and competitor pricing feedback. The role is based in Cerritos, California, pays $34 per hour and above depending on experience, and has a one-year renewable contract term. The schedule is 8:30 AM to 5:30 PM, Monday through Friday. Korean and English bilingual ability is required. Travel is up to 0% in the U.S. and 10% locally in Southern California.
Requirements
- Bachelor's degree required.
- Bilingual Korean and English required.
- At least 5 years of transportation, logistics, freight forwarding, or supply-chain-related experience.
- 1 to 3 years of inside sales or customer service experience.
- Advanced proficiency in Microsoft Office, especially Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis, and PowerPoint.
- Experience using FIS, WMS, and CRM software such as Salesforce or HubSpot.
- Excellent analytical, organizational, problem-solving, communication, and interpersonal skills.
- Ability to work effectively across cross-functional teams.
- Strong understanding of international transportation, freight forwarding, and North American transportation networks.
Responsibilities
- Identify and qualify new sales leads through cold calling, email campaigns, and market research.
- Partner with BDMs to execute on new sales leads.
- Research target accounts to identify key decision-makers and shipping opportunities.
- Schedule qualified meetings and discovery calls for BDMs.
- Qualify inbound leads by identifying customer shipping volumes, lanes, and pain points.
- Maintain an active prospect pipeline in the company CRM.
- Negotiate freight rates, terms, and service agreements to secure profitable shipments.
- Cross-sell and upsell logistics services, such as customs brokerage or warehousing, to current accounts in support of BDMs.
- Coordinate with pricing, procurement, and operations teams to gather competitive ocean, air, and truckload rates.
- Prepare accurate, professional freight quotations and proposals for clients.
- Follow up on outstanding quotes to close business or gather market feedback.
- Ensure smooth handoffs of newly won accounts to customer service, settlement, and operations teams.
- Report competitor pricing trends and market conditions to management.
- Maintain up-to-date CRM records of prospect interactions, leads, and account statuses.
- Track quotation win/loss ratios and report weekly sales metrics to the sales team.
- Support preparation of tender responses, RFQs, and sales presentations.
- Support business development opportunities involving companies operating in South Korea and China.
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What This Job Offers
Career Level
Mid Level
