Logistics Associate (Inside Sales Representative)
About The Position
The Logistics Associate (Inside Sales Representative) supports freight-forwarding revenue growth by assisting business development managers (BDMs), securing new customer accounts, and expanding business with existing clients. The role uses phone, email, and digital outreach to sell global logistics services, including air, ocean, and ground freight, and collaborates with BDMs, pricing, operations, settlement, and customer service teams to provide competitive shipping solutions. It may also support business development involving companies operating in South Korea and China. The representative identifies and qualifies leads, researches target accounts, schedules meetings for BDMs, manages the sales pipeline, negotiates freight rates and service agreements, and supports cross-selling and upselling. The role coordinates rate requests and prepares and follows up on quotations and proposals. It also supports handoffs of new accounts, shares market and competitor feedback, maintains accurate CRM records, tracks quotation results, reports weekly sales metrics, and assists with tender responses, RFQs, and sales presentations.
Requirements
- Bachelor's degree required.
- Strong written and verbal English communication skills.
- At least 5 years of transportation, logistics, freight forwarding, or supply-chain-related experience.
- 1 to 3 years of inside sales or customer service experience.
- Advanced proficiency in Microsoft Office, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, and data analysis) and PowerPoint.
- Experience using FIS, WMS, and CRM software such as Salesforce or HubSpot.
- Excellent analytical, organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across cross-functional teams.
- Strong understanding of international transportation, freight forwarding, and North American transportation networks.
Nice To Haves
- Experience supporting freight-forwarding sales or business development in the South Korean or Chinese market.
Responsibilities
- Identify and qualify sales leads through cold calling, email campaigns, and market research; partner with BDMs on new leads.
- Research target accounts to identify decision-makers and shipping opportunities, and schedule qualified meetings and discovery calls for BDMs.
- Qualify inbound leads by understanding customer shipping volumes, lanes, and pain points.
- Maintain an active pipeline of prospective clients in the company CRM.
- Negotiate freight rates, terms, and service agreements to secure profitable shipments.
- Support BDMs by cross-selling and upselling logistics services, such as customs brokerage or warehousing, to existing accounts.
- Coordinate with pricing, procurement, and operations teams to obtain competitive ocean, air, and truckload rates.
- Prepare accurate, professional freight quotations and proposals for clients.
- Follow up on outstanding quotations to close business or obtain market feedback.
- Ensure newly won accounts are handed off smoothly to customer service, settlement, and operations teams.
- Report competitor pricing trends and market conditions to management.
- Keep CRM records of prospect interactions, leads, and account statuses clean and up to date.
- Track quotation win/loss ratios and report weekly sales metrics to the sales team.
- Support preparation of tender responses, RFQs, and sales presentations.
