Associate Representative - Inside Sales

Wesco • Bangor, ME

11h • $26 - $33

About The Position

The Associate Representative - Inside Sales interacts with existing customers, primarily by phone and email, to increase sales of the company's products and services. The role obtains and up-sells orders, supports customer satisfaction, and adds value to customers' buying experiences while collaborating with outside sales to meet goals.

The position includes the opportunity to earn commission in addition to base salary, with earnings tied to individual sales performance. Wesco's benefits program for eligible employees may include paid time off, medical, dental, and vision coverage, and retirement savings plans.

Requirements

• High school degree or equivalent required.
• Familiarity with Microsoft Office and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Ability to communicate clearly verbally and in writing.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act on and solve routine or standard problems.
• Ability to identify and define problems and possible solutions independently, choosing among existing solutions.
• Ability to work independently with supervision.
• Ability to travel up to 25%.

Nice To Haves

• Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration; the description identifies 0–2 years and notes the employee is still acquiring higher-level knowledge and skills while contributing productively.

Responsibilities

• Obtain orders through email and telephone calls; verify and enter items, transfer orders to fulfillment, and explain stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and reviewing customers’ buying histories.
• With guidance, own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine why an order was lost.
• Review open customer order reports and act on open items, including items at risk of missing promised delivery dates.
• Maintain the distribution system backorder report, associated customer expediting report and notices, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.
• Collaborate with outside sales to ensure goals are being met.

Benefits

• Commission opportunity in addition to base salary, with earnings tied to individual sales performance.
• For eligible employees, benefits may include paid time off, medical coverage, dental coverage, vision coverage, and retirement savings plans.
• Eligible positions may include participation in a bonus or sales incentive plan, subject to applicable plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED