Associate Representative - Inside Sales

Wesco • Bangor, ME

2d

About The Position

As an Associate Representative - Inside Sales, you will interact with existing customers, primarily by phone and email, to increase sales of the Company's products and/or services. You will obtain and up-sell orders, create customer satisfaction, and add value to the customer's buying experience. You will collaborate with outside sales to ensure goals are being met.

The role includes the opportunity to earn commission in addition to base salary, with earnings tied to individual sales performance.

Requirements

• High school degree or equivalent required.
• Familiarity with Microsoft Office and ability to perform basic computer skills.
• Ability to perform multiple tasks simultaneously.
• Ability to work in a team environment.
• Clear verbal and written communication skills.
• Attention to detail.
• Ability to prospect and market concepts to existing and potentially new accounts.
• Ability to act and solve routine or standard problems.
• Ability to identify and define problems and possible solutions independently, choosing among existing solutions.
• Ability to work independently with supervision.
• Ability to travel up to 25%.

Nice To Haves

• Bachelor’s degree preferred.
• Preferred knowledge and experience in sales and sales administration.
• 0–2 years of experience; the role is for a productive professional contributor still acquiring higher-level knowledge and skills.

Responsibilities

• Obtain orders through email and telephone calls; verify and enter items; transfer orders to fulfillment; and explain stock-outs and expected delivery dates.
• Increase orders by suggesting related items, explaining features, and checking customers’ buying histories.
• With guidance, own, qualify, and develop opportunities passed from marketing, outside sales, and national accounts.
• Prepare, generate, and follow up on verbal or written quotations to secure orders or determine the reason an order was lost.
• Review open customer order reports and act on open items, including items at risk of missing the promised delivery date.
• Maintain the distribution system backorder report, associated customer expediting report and notices, and customer notifications.
• Report industry trends, competitive pricing, and customer feedback to management.
• Collaborate with outside sales to help ensure goals are met.

Benefits

• Opportunity to earn commission in addition to base salary, tied to individual sales performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED