Logistics Associate (Inside Sales Representative)

Woongjin, Inc•Cerritos, CA

9h•$30 - $34

About The Position

The Logistics Associate (Inside Sales Representative) supports freight-forwarding business development and revenue growth by helping secure new customer accounts and expand existing business. The role uses phone, email, and digital outreach to sell global air, ocean, and ground freight services, working closely with business development managers (BDMs), pricing, procurement, operations, settlement, and customer service teams to provide competitive shipping solutions. It may also support business development involving companies operating in South Korea and China.

Requirements

Bachelor’s degree required.
Strong written and verbal English communication skills.
At least 5 years of transportation, logistics, freight forwarding, or supply-chain-related experience.
1 to 3 years of inside sales or customer service experience.
Advanced proficiency in Microsoft Office, especially Excel, including Pivot Tables, XLOOKUP/VLOOKUP, and data analysis, and PowerPoint.
Experience using FIS, WMS, and CRM software such as Salesforce or HubSpot.
Excellent analytical, organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across cross-functional teams.
Strong understanding of international transportation, freight forwarding, and North American transportation networks.

Nice To Haves

Experience supporting freight-forwarding sales or business development in the South Korean or Chinese market.

Responsibilities

Identify and qualify new sales leads through cold calling, email campaigns, and market research.
Partner with BDMs to execute new sales leads.
Research target accounts to identify decision-makers and shipping opportunities.
Schedule qualified meetings and discovery calls for BDMs.
Qualify inbound leads by identifying customers’ shipping volumes, lanes, and pain points.
Maintain a pipeline of prospective clients in the company’s CRM system.
Negotiate freight rates, terms, and service agreements to secure profitable shipments.
Support BDMs in cross-selling and upselling services such as customs brokerage and warehousing to existing accounts.
Coordinate with pricing, procurement, and operations teams to gather competitive ocean, air, and truckload rates.
Prepare accurate freight quotations and proposals for clients.
Follow up on outstanding quotations to close business or gather market feedback.
Ensure newly won accounts are smoothly handed off to customer service, settlement, and operations teams.
Report competitor pricing trends and market conditions to management.
Maintain accurate CRM records of prospect interactions, leads, and account statuses.
Track quotation win/loss ratios and report weekly sales metrics to the sales team.
Support preparation of tender responses, RFQs, and sales presentations.