Logistics Associate (Inside Sales Representative)

Woongjin • Cerritos, CA

1d

About The Position

The Inside Sales Representative for freight forwarding drives revenue growth by supporting BDMs, securing new customer accounts, and expanding business with existing clients. The role uses phone, email, and digital outreach to sell global logistics services, including air, ocean, and ground freight, and works closely with BDM, pricing, operations, settlement, and customer service teams to provide competitive shipping solutions. It may also support business development opportunities involving companies operating in South Korea and China.

Requirements

• Bachelor’s degree required.
• Strong written and verbal English communication skills.
• At least 5 years of transportation, logistics, freight forwarding, or supply chain-related experience.
• 1 to 3 years of inside sales or customer service experience.
• Advanced proficiency in Microsoft Office, especially Excel (Pivot Tables, XLOOKUP/VLOOKUP, and data analysis) and PowerPoint.
• Experience using FIS, WMS, and CRM software such as Salesforce or HubSpot.
• Excellent analytical, organizational, problem-solving, communication, and interpersonal skills, with the ability to work effectively across cross-functional teams.
• Strong understanding of international transportation, freight forwarding, and North American transportation networks.

Nice To Haves

• Experience supporting freight forwarding sales or business development in the South Korean or Chinese market.

Responsibilities

• Identify and qualify new sales leads through cold calling, email campaigns, and market research.
• Partner with BDMs to execute new sales leads.
• Research target accounts, map key decision-makers, and uncover shipping opportunities.
• Schedule qualified meetings and discovery calls for BDMs.
• Qualify inbound leads by identifying customers’ shipping volumes, lanes, and pain points.
• Maintain an active pipeline of prospective clients in the company’s CRM system.
• Negotiate freight rates, terms, and service agreements to secure profitable new shipments.
• Cross-sell and upsell additional logistics services, such as customs brokerage or warehousing, to current accounts in support of BDM.
• Coordinate with pricing, procurement, and operations teams to gather competitive ocean, air, and truckload rates.
• Prepare accurate, professional freight quotations and proposals for client presentation.
• Follow up on outstanding quotes to close business or gather market feedback.
• Ensure a smooth operational handoff of newly won accounts to customer service, settlement, and operations teams.
• Report competitor pricing trends and market conditions to management.
• Maintain clean, up-to-date CRM records of prospect interactions, leads, and account statuses.
• Track quotation win/loss ratios and report weekly sales metrics to the sales team.
• Support preparation of tender responses, RFQs, and sales presentations.

What This Job Offers

• Job Type: Full-time