Logistics Agent

Expeditors • Orlando, FL

6d

About The Position

A Logistics Agent identifies and understands customers’ transportation needs and receives, books, and schedules transportation orders to ensure the timely and accurate movement of freight and information. The role requires a customer-focused approach, creative problem-solving, strong interpersonal skills, and exceptional customer service.

The position is located in the MCO/Orlando metro area. Candidates must be authorized to work in the United States. Relocation expenses or support are not offered.

Requirements

• High school diploma.
• Excellent customer service skills, including being friendly, courteous, empathetic, and helpful.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to achieve positive results.
• Strong attention to detail and organizational skills.
• Desire to learn and expand knowledge.
• Sense of urgency in all aspects of customer service.
• Emotional resilience and ability to withstand stress.
• Ability to work effectively and productively with others.
• Proficient computer skills, including Microsoft Outlook, Excel, Word, and PowerPoint.
• Fluency in English.
• Authorization to work in the United States.

Nice To Haves

• Bachelor's degree.
• One year of work experience in a customer service-related role.

Responsibilities

• Prepare, handle, and process documentation, including house and master air waybills, commercial documents, and customs and regulatory documents.
• Update shipment information in the operating system accurately and promptly.
• Dispatch freight on time to avoid disruptions in customers’ supply chains.
• Communicate effectively and promptly with customers, vendors, and Expeditors colleagues via email, phone, instant message, and in person.
• Review and monitor reports to understand individual performance, impact, and development opportunities.
• Accurately execute invoicing according to established customer SOPs, rate shells, and tariffs.
• Help maintain strong relationships with vendors, including airlines and trucking companies.
• Maintain compliance with internal policies and procedures, government regulations, and customer requirements.
• Meet key performance indicators supporting department, branch, product, and company goals.
• Understand department process flows and seek opportunities to improve efficiency.
• Escalate problems or decisions to management when necessary, following established guidelines and procedures.

Benefits

• Paid vacation, holiday, and sick time.
• Medical, prescription drug, dental, and vision health plans.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.
• Personal Development Plan agreed upon with the department manager.
• Company standard of 52 hours of training per employee per year.
• Desk-side training across products and departments to develop skills.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED