CLS Logistics Agent

Expeditors•Miami, FL

15h

About The Position

The CLS Logistics Agent provides dedicated operational support to assigned strategic customer accounts within the Critical Logistics Services (CLS) department. The role focuses on accurately and promptly creating FedEx shipping labels, proactively tracking shipments, and managing exceptions for small-package and parcel movements. The Agent contributes to account service performance by maintaining shipment visibility and data integrity and communicating responsively throughout the shipment lifecycle. The position supports extended-hours coverage and coordinates closely with CLS Coordinators, Leads, and the CLS Supervisor.

Requirements

High school diploma or GED.
Strong attention to detail and accuracy in high-volume, deadline-driven data entry.
Proficiency with Microsoft Office, including Outlook and Excel, and ability to learn carrier and transportation management systems quickly.
Clear, professional written and verbal communication skills.
Ability to work the assigned shift consistently, including the 1:00 PM–10:00 PM schedule where applicable.

Nice To Haves

Associate degree or coursework in logistics, supply chain, or business.
At least 1 year of experience in logistics, parcel or small-package operations, customer service, or data entry.

Responsibilities

Generate, verify, and process FedEx shipping labels for assigned accounts, checking addresses, service levels, weights, dimensions, and billing references.
Proactively track in-transit shipments and identify and address delays, misroutes, and delivery exceptions before customer escalation.
Initiate and follow up on FedEx traces, claims, and service recovery actions through resolution.
Retrieve and validate proof-of-delivery records and confirm final delivery status.
Screen shipments for address-validation issues and regulatory red flags; escalate dangerous-goods or compliance questions to the assigned CLS Coordinator or Lead.
Prepare and distribute daily and shift-end shipment status reports to assigned accounts and internal stakeholders.
Maintain real-time milestone updates in company systems and customer-facing portals.
Audit FedEx billing against quoted rates and document and escalate discrepancies for correction or credit.
Compile volume, on-time performance, and exception data for account scorecards and quarterly business reviews.
Prepare shipment documentation, including commercial invoices and packing lists, as required.
Act as the primary contact during assigned shift hours for late-day pickup requests, carrier cutoff escalations, and urgent shipment inquiries.
Prepare end-of-shift handoff notes to support continuity between shifts and into the next business day.
Provide backup label, manifest, and tracking support during volume surges or Coordinator absences.
Cross-train with CLS Coordinators to build operational depth across the department.