Logistics Agent

Expeditors • Orlando, FL

5d

About The Position

The Logistics Agent identifies and understands customers’ transportation needs and receives, books, and schedules transportation orders to ensure the timely and accurate movement of freight and information. The role requires a customer-focused approach, creative problem-solving, strong interpersonal skills, and exceptional customer service. This position is located in the MCO/Orlando metro area. Candidates must be authorized to work in the United States.

Requirements

• High school diploma.
• Excellent customer service skills, including being friendly, courteous, empathetic, and helpful.
• Effective interpersonal skills, including the ability to listen, comprehend, and communicate clearly and concisely to obtain positive results.
• Strong attention to detail and organizational skills.
• Desire to learn and expand knowledge.
• Sense of urgency in all aspects of customer service.
• Emotional resilience and ability to withstand stress.
• Ability to work effectively and productively with others.
• Proficient computer skills, including Microsoft Office products: Outlook, Excel, Word, and PowerPoint.
• Fluent in English.
• Must be authorized to work in the United States.

Nice To Haves

• Bachelor’s degree.
• One year of work experience in a customer service-related role.

Responsibilities

• Prepare, handle, and process house and master air waybills, commercial documents, and customs and regulatory documents.
• Update shipment information accurately and promptly in the operating system.
• Dispatch freight on time to avoid disruptions in customers’ supply chains.
• Communicate effectively and promptly with customers, vendors, and the internal Expeditors network through email, phone, instant message, and in person.
• Review and monitor reports to understand individual performance, impact, and development opportunities.
• Execute invoicing accurately according to established customer SOPs, rate shells, and tariffs.
• Help maintain strong relationships with vendors, including airlines and trucking companies.
• Maintain compliance with internal policies and procedures, government regulations, and customer requirements.
• Meet key performance indicators supporting department, branch, product, and company goals.
• Learn overall department process flows and seek opportunities to improve efficiency.
• Escalate problems or decisions to management when necessary, following established guidelines and procedures.
• Complete required training, participate in desk-side training across products and departments, and maintain a Personal Development Plan with the department manager.

Benefits

• Paid vacation, holiday, and sick time.
• Health plan including medical, prescription drug, dental, and vision coverage.
• Life and long-term disability insurance.
• 401(k) retirement savings plan (US only).
• Employee stock purchase plan.
• Training and personnel development program.
• Personal Development Plan and opportunities for promotion from within.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED