Logistics Agent 3rd Shift 11:30pm-7:30am
About The Position
Join a third-party logistics company at Willow Run Airport, facilitating the movement of freight for manufacturing clients. The Logistics Agent works in an operations center handling customer service and logistics processes, helping ensure essential manufacturing parts are delivered on time to plants across the country. This is a contract-to-hire position based in Belleville, Michigan, with a hybrid workplace. The role is scheduled for the third shift, 11:30 p.m. to 7:30 a.m., with schedules available Tuesday through Saturday or Sunday through Thursday. Shifts are eight hours, with no formal lunch break; employees may eat while working. The work environment is a fast-paced call center with cubicles and a dark, focused setting suited to night shifts. Shift premiums are offered for late-evening and weekend hours. The pay range is $22.00 to $25.00 per hour, depending on qualifications, skills, experience, job knowledge, location, internal equity, and other job-related factors. Benefits may be available subject to eligibility and may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) retirement plan with pre-tax and Roth contributions; voluntary life and AD&D insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and time off or leave, including PTO, vacation, or sick leave.
Requirements
- At least 2 years of customer service experience.
- Proficiency in Microsoft Office applications.
- Ability to type at least 30 words per minute.
- Strong communication skills, particularly over the phone.
- Sense of urgency and attention to detail in a fast-paced environment.
- Willingness to work third-shift hours, 11:30 p.m. to 7:30 a.m.
Nice To Haves
- Background in sales or negotiations, preferably in a call center or high-volume contact center.
- Experience in logistics, supply chain, or operations.
- Interest and enthusiasm for logistics and customer service.
- Hands-on experience is not required; entry-level candidates are considered.
Responsibilities
- Communicate with customers to understand shipping needs and determine efficient, cost-effective shipping methods.
- Coordinate freight shipping logistics, including determining required resources such as trucks and pallets.
- Track and trace shipments to ensure timely delivery.
- Use problem-solving and critical thinking to address issues during the shipping process.
- Apply business acumen to provide solutions and improve customer satisfaction.
- Collaborate with teams across logistics departments.
Benefits
- Medical, dental, and vision coverage, subject to eligibility.
- Critical illness, accident, and hospital coverage, subject to eligibility.
- 401(k) retirement plan with pre-tax and Roth post-tax contributions, subject to eligibility.
- Voluntary life and AD&D insurance for employees and dependents, subject to eligibility.
- Short- and long-term disability coverage, subject to eligibility.
- Health Spending Account (HSA), subject to eligibility.
- Transportation benefits, subject to eligibility.
- Employee Assistance Program, subject to eligibility.
- Time off or leave, which may include PTO, vacation, or sick leave, subject to eligibility.
- Shift premiums for hours worked during late evenings and weekends.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
