Lodging Clerk

Air Education and Training Command•Flagstaff, AZ

8d•Onsite

About The Position

The Lodging Clerk works at the Fort Tuthill Off-Base Recreation Area in Flagstaff, Arizona, for the 56th Force Support Squadron. Exceptional customer service is the highest priority. The role handles reservations and guest registration for cabins, yurts, and campsites; maintains lodging records and room assignments; coordinates with housekeeping and maintenance; and performs front-desk and property administration duties. It also involves cash handling and financial reporting, stocking and selling sundry items, serving coffee and alcoholic beverages during designated hours, and assisting with recreational rental equipment. The position has an irregular, flexible tour that may include day, swing, and night shifts, weekends, and holidays. It requires a favorable background investigation and applicants must be at least 19 years old at hire to serve alcoholic beverages. This flexible, non-guaranteed-hour Non-appropriated Fund position is not eligible for federal employee benefits.

Requirements

Demonstrated experience in general clerical, hospitality front-desk, or retail cashiering work, including efficient multitasking and customer service.
Ability to perform fundamental arithmetic, handle money accurately, operate POS registers, and balance daily receipts.
Ability to communicate effectively with military guests, leadership, and coworkers.
Must be at least 19 years old at time of hire.
Must complete a background investigation with favorable results.
Must meet the stated U.S. residency eligibility conditions, or provide a signed memorandum documenting the installation's decision on the three-year residency requirement.
Male applicants born after December 31, 1959 must be registered for Selective Service.
Must use direct deposit and satisfactorily complete an E-Verify employment verification check.
Must provide a REAL ID or an authorized combination of identity documents to access the installation.
Must satisfactorily meet pre-employment requirements before entering on duty.
Education cannot substitute for the required experience.

Responsibilities

Receive and confirm lodging reservations by phone, email, online systems, and in person.
Register guests, assign cabins, yurts, and campsites, issue keys, and verify military or patron eligibility.
Greet guests, escort them to accommodations when needed, and answer questions about amenities, local attractions, weather, and recreation equipment.
Oversee lost-and-found and address guest questions and service requests.
Use property management software to maintain guest folios, room assignments, check-in and checkout lists, and audit reports.
Coordinate with housekeeping on room readiness and cleaning schedules.
Inspect, record, and route facilities maintenance tickets.
Keep the front desk, reception area, lobby, coffee bar, beverage area, and guest seating areas clean and organized.
Perform nightly audit procedures, reconcile payment terminals, and maintain cash registers.
Calculate, post, and reconcile room rates, merchandise sales, and service charges.
Accept cash, credit, and debit payments; provide change and itemized checkout statements.
Balance daily transactions and prepare cashier and consolidated activity reports while following Air Force NAF financial safeguards and cash-handling standards.
Stock, display, and sell convenience goods, firewood, retail items, and regional souvenirs.
Brew and serve specialty coffee during designated morning hours.
Pour and serve draft craft beer and wine during established social hours in accordance with responsible beverage service guidelines.
Assist patrons with recreational rental equipment checkouts and returns.