Information Receptionist - Lodging Clerk

Veterans Health Administration • Battle Creek, MI

2d • Onsite

About The Position

This position serves as an Information Receptionist at the VA Medical Center in Battle Creek, Michigan. The employee works independently and is self-directed, with the knowledge and skills needed to support lodging patients during an assigned tour. The position is not virtual; the employee must live within or be willing to relocate within a commutable distance of the duty location.

The role provides information about lodging-unit rules and regulations and assists with registration, clearances, and discharge. It includes reporting policy violations, individuals absent at bed check, registration totals, special incidents, and problems to designated officials or management. The employee conducts walk-through rounds to support safety, including fire-safety and smoking-policy compliance, and refers medical or psychiatric problems, emergencies, and physical altercations to medical staff or security as appropriate. The employee also serves as an additional observer for environmental, medical, and psychiatric safety concerns and contacts appropriate resources for resolution. Other related duties may be assigned.

The work schedule is Monday through Friday, midnight to 8:00 a.m. The work is approximately 75% sedentary and 25% manual labor, with walking, standing, bending, carrying light items, lifting up to 40 pounds, and pushing linen carts, wheelchairs, and other wheeled items.

Requirements

• Must be a U.S. citizen.
• Selective Service registration is required for males born after December 31, 1959.
• Subject to background and security investigation.
• Selected applicants must complete online onboarding and provide acceptable identification for pre-employment requirements.
• Participation in the seasonal influenza vaccination program is required for VA Health Care Personnel.
• Must serve a one-year probationary period, subject to written certification for continued employment.
• For GS-4 qualification, have at least one full year of general experience performing progressively responsible clerical, office, or other work indicating ability to acquire the knowledge and skills needed for the position; or have completed two years of post-high-school education in any field for which high school graduation or equivalent is the normal prerequisite; or have an equivalent combination of qualifying education and experience.
• Experience and education used to qualify must be documented as specified in the posting; transcripts are required when education is used.
• Ability to lift up to 40 pounds and push linen carts, wheelchairs, and other wheeled items.

Responsibilities

• Provide information about rules and regulations on a lodging unit.
• Provide direction during registration, clearance, and discharge processes.
• Report incidents involving violations of facility rules, regulations, policies, and procedures to a designated official.
• Report individuals absent at bed check to a designated official.
• Report the number of registered individuals, special incidents, and problems to management.
• Conduct walk-through rounds of lodging areas to support safety, including fire safety and compliance with smoking policies.
• Refer medical or psychiatric problems, emergencies, and physical altercations to medical staff or security as appropriate.
• Observe environmental, medical, and psychiatric safety concerns and contact the proper resource for resolution.
• Perform other related duties as assigned.

Benefits

• Federal employees and their families have access to a comprehensive benefits package; specific benefits depend on position type and should be confirmed with the hiring agency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED