Lodging Manager

IntrepidGS•Salem, OR

About The Position

The Lodging Manager oversees lodging and linen exchange operations, including reservations, check-in and check-out, room and building inspections, inventory, restocking, safety inspections, general maintenance, and cleaning. The role manages lodging accountability, room assignments, occupancy information, keys and door codes, and customer support. It also oversees linen exchange operations and performs distinguished visitor quarters (DVQ) services as required. The position supports the mission and may take on other duties assigned by the Site Manager.

Requirements

High school diploma or equivalent.
At least five years of experience supervising and managing DOD or comparable lodging.
Knowledge of CQMAPs software and ability to train employees in its accurate use.
Experience in the hospitality and services management industry and with aseptic cleaning procedures.
Ability to resolve customer complaints professionally and de-escalate conflict using active listening, empathy, and problem-solving skills.
Effectiveness in data management, including data accuracy, security, and accessibility.
Ability to maintain access to workload data and sensitive information from 386 LAN.
Valid U.S. Driver’s License.
Ability to meet current USCENTCOM Deployment Policy Requirements, as outlined in the USCENTCOM APR 23 MOD SEVENTEEN TO USCENTCOM INDIVIDUAL AND INDIVIDUAL-UNIT DEPLOYMENT POLICY.
Ability to obtain and maintain a valid Residency Visa for Kuwait.
Ability to work in extreme environmental conditions, including dust and high temperatures, and endure long hours, weather exposure, and hazardous conditions.
Expert knowledge and ability to perform duties using multiple software applications, including CQMaps and Microsoft products.
Must have and maintain a DoD Secret Clearance.

Nice To Haves

Valid U.S. Passport (preferred).

Responsibilities

Oversee and participate in linen exchange services at the Lodging Main Office for personnel checking in and out.
Use Government Lodging Software to check personnel in and out of assigned rooms.
Train employees in the accurate use of Government-provided software, including CQMAPs.
Manage accountability and bed-space assignments using customer transactions, First Sergeant room rosters, and room occupancy validation results.
Maintain the bed-down database with required individual and room assignment information.
Conduct daily occupancy checks of vacant rooms.
Provide accurate rosters and other relevant data to the Government upon request.
Maintain key and door-code control for all lodging facilities within the specified discrepancy limits.
Maintain at least one central lodging processing point for personnel check-in and check-out.
Maintain 100% room and customer accountability and provide a 24/7 locator service while maintaining accurate lodging data within the specified discrepancy limits.
Manage linen exchange operations, including an average workload of 285 linen sets per day and capacity for immediate exchange for 325 individuals per hour sustained for two hours.
Perform DVQ services, including making beds, cleaning rooms as needed, restocking refrigerators with water, and other related duties.
Collect linen from transient tents, transient rooms, and DVQ rooms and deliver it to the linen collection point.
Perform other duties assigned by the Site Manager in support of the mission.