Supervisory, Lodging Program Specialist

U.S. Marine Corps•Quantico, VA

About The Position

The Supervisory Lodging Program Specialist serves as the Headquarters (MR) Lodging Program Specialist for the Official Lodging Program of Marine Corps Hospitality Services (MCHS). The role supports capital project development and planning, training, and adherence to operating and facility standards across the MCHS Lodging portfolio, including Marine Lodge and Inns of the Corps. The specialist works with field activity staff and MR staff on capital project scopes, cost estimates, design and interior standards, centralized procurement contracts, and renovation and modernization projects. The position oversees the FF&E contract, purchasing and installation scheduling, and issue resolution. It also supervises the Financial Management Specialist and production of financial and operating reports. The role contributes to policy, operating and financial standards, marketing promotions, facility design, training programs, and development of MCHS lodging brand identities. It analyzes lodging operations, guest services, facilities, equipment, and financial results, and recommends improvements. The specialist works with field program managers on guest satisfaction goals, surveys, and improvement plans, and serves as a point of contact for the MCHS Team Member Satisfaction Survey. The specialist plans and conducts installation assistance visits and training; tracks Quality Assurance Inspection Program results and action plans; and coordinates effective use of the approved property management system (PMS). Responsibilities include maintaining the user-accessible database, conducting user acceptance testing, reporting enhancement and software-fix requirements, running production and booking-pace reports, and managing the Global Distribution System and its connection to the Defense Travel System. The role also serves as a technical and functional liaison to the reservation center and provides it with training and technical support. The position oversees lodging personnel training requirements and the hospitality training portal and records. It prepares and delivers briefings and instructions, represents MCHS at working groups and other gatherings, develops operational documents and correspondence, and may attend industry events. As a Contracting Officer's Representative (COR), the specialist liaises with contractors and the Contracting Officer, monitors contractor performance, maintains contract files and correspondence, inspects and accepts products and services, reviews invoices as appropriate, and completes required Ethics and Standards of Conduct training. Occasional lifting of up to 20 pounds may be required.

Requirements

Four or more years of professional hospitality-industry leadership experience demonstrating knowledge of hotel business practices, program management, financial principles, branded standards, and administration procedures; applicable education may substitute for years of experience.
Ability to evaluate the effectiveness of policies, procedures, promotions, and installation programs.
Willingness to travel.
Excellent oral and written communication skills.
Ability to provide leadership and mentoring to facility-level managers.
Strong understanding of forecasting, variable-expense management, and labor productivity standards.
Ability to interpret guest satisfaction surveys and market penetration reports and assist with improvement action plans.
Ability to conduct sales calls to the central reservations call center, tenant military units, and housing personnel who may assign members to official lodging facilities.

Responsibilities

Support capital project development and planning, training, and compliance with MCHS Lodging operating and facility standards.
Develop capital project scopes and cost estimates with field and MR staff and ensure design and interior standards are met.
Work with MR Procurement Branch to establish centralized contracts for supplies and furniture, fixtures, and equipment (FF&E).
Support and refine scopes, costs, and interior specifications for lodging renovation and modernization projects with MR Construction Branch.
Oversee the FF&E contract, including purchasing, installation scheduling, and issue resolution.
Supervise the Financial Management Specialist and production of financial and operating reports.
Participate in development, execution, and compliance of policy, operating and financial standards, marketing promotions, facility design, and training programs.
Maintain and strengthen MCHS Lodging brand identities and develop commercially accepted hotel practices.
Analyze lodging facilities, equipment, guest services, and operating financial results; recommend changes and improvements.
Work with field program managers to establish guest satisfaction goals, interpret survey results, and develop improvement action plans.
Serve as point of contact for the MCHS Team Member Satisfaction Survey with the USMC survey office.
Plan and conduct installation assistance visits to implement procedures and provide training.
Track Quality Assurance Inspection Program results and action plans against MCHS brand standards.
Coordinate support for effective use of the approved property management system (PMS).
Maintain the PMS user-accessible database; conduct user acceptance testing and report requirements for enhancements and software fixes.
Run production and booking-pace reports for leadership.
Manage the Global Distribution System (GDS), its connection to the Defense Travel System (DTS), and database and connection monitoring.
Serve as technical and functional liaison to the reservation center and provide training and technical support.
Direct installation lodging personnel training requirements and oversee the hospitality training portal and enterprise training records.
Prepare and deliver briefings and instructions; represent MCHS at working groups, meetings, and inter-service gatherings.
Keep abreast of industry practices and recommend and implement new lodging program ideas and concepts.
Develop correspondence, reports, operating instructions, manuals, guidebooks, and other materials as needed.
Serve as primary liaison between a contractor and the Contracting Officer and assist with contract administration.
Monitor contractor performance and adherence to requirements and inform the Contracting Officer of potential performance problems.
Coordinate routine correspondence, maintain administrative contract files, and forward copies to the Contracting Officer.
Inspect and accept products and services, review and approve invoices as appropriate, and perform related tasks as designated by the Contracting Officer.
Complete required Ethics and Standards of Conduct training.