Supervisory Program Specialist

Veterans Benefits Administration•Winston-Salem, NC

2d•Onsite

About The Position

This position is in the Veterans Benefits Administration, Regional Offices, Office of the Director. The Supervisory Program Specialist supports overall Regional Office operations and serves as a key advisor to the Director and Division Chiefs on human resources issues, coordinating directly with the HR Center. The position provides management advisory services and comprehensive guidance across human resource management functions, and helps align organizational plans and goals with human resource development programs. It is advertised at the full performance level, GS-13. The position description is listed as GS-12, PD 38567A. The position is scheduled Monday through Friday, 8:00 a.m. to 4:30 p.m. Compressed or flexible scheduling is available. The position requires reporting to the official duty station each scheduled workday; only situational (ad hoc) telework may be approved case by case with supervisory approval, and routine or recurring telework is not authorized. The work is primarily sedentary, with some walking required.

Requirements

One year of specialized experience equivalent to at least the GS-12 level.
Specialized experience applying and providing guidance on multiple areas of human resources rules, regulations, and procedures, including personnel management, recruitment and staffing, classification, employee benefits, and labor relations.
U.S. citizenship is required.
Male applicants born after December 31, 1959, must be registered with Selective Service.
Current federal employees who have held a GS grade within the past 52 weeks must meet the time-in-grade requirement of 52 weeks at GS-12 for a GS-13 position.
Applicants must meet all qualification requirements by the announcement closing date, October 19, 2026.
Applicants may be required to serve a one-year probationary or trial period and are subject to a background/security investigation.
Selected applicants must complete online onboarding and provide acceptable identification for pre-employment Form I-9 requirements.

Nice To Haves

Experience providing advice and guidance in staffing and recruitment.
Experience defending agency actions before a third-party hearing body such as FLRA or MSPB.
Experience serving as chief negotiator in labor negotiations.

Responsibilities

Plan and assign subordinate employees' work, and set or adjust short- and long-range staffing plans to meet forecast mission requirements and changes in critical competencies.
Evaluate subordinate performance; advise and instruct employees on work and administrative matters; interview candidates; and recommend appointments, promotions, reassignments, and selections for subordinate nonsupervisory positions.
Hear and resolve employee complaints, referring group grievances and serious unresolved complaints to a higher-level supervisor or manager.
Take minor disciplinary actions, propose more serious actions when warranted, identify employee development and training needs, arrange training, and develop performance standards.
Identify and implement ways to reduce production bottlenecks and barriers and promote team building.
Advise management on aligning organizational strategic plans and goals with human resource development programs, including through systemic studies addressing management interests.
Collaborate with staff and managers to develop and implement policies, procedures, and guidelines that improve operational effectiveness and efficiency; recommend changes to established processes and procedures as needed.
Review and analyze data, identify trends, and recommend new or updated processes and procedures to improve workflow.
Provide comprehensive advice on human resource management functions to the Director, Assistant Directors, Division Chiefs, managers, supervisors, HR staff, and employees.
Brief senior management proactively on significant human resources trends, risks, threats, and issues, ensuring HR actions comply with laws, regulations, and negotiated labor-management agreements.
Identify problems and develop workable solutions.
Research and respond to time-sensitive information requests from the Director's Office and research pressing issues to provide informed recommendations to management.
Maintain appropriate internal controls.