Supervisory Program Specialist

Veterans Health Administration • Augusta, GA

4h • Onsite

About The Position

This position is located at the VA Augusta Health Care System and works under the general supervision of the Chief, Health Administration Service (HAS). The Supervisory Program Specialist manages administrative functions related to Primary Care and supervises Medical Support Assistants at the GS-5 to GS-6 grades. The role provides administrative support to providers and coordinates with clinical staff and stakeholders to help ensure efficient care coordination and timely Veterans’ access to VA healthcare.

The supervisor oversees administrative personnel and operations, including training, performance management, employee relations, leave schedules, position descriptions, and workplace safety. The work schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, and may change based on agency needs. This is not a virtual position. Relocation and recruitment incentives and permanent change of station are not authorized; Critical Skills Incentive is not approved.

Applicants must meet the stated qualifications by the announcement closing date of October 22, 2026. Qualification may be based on specialized experience equivalent to at least GS-7, qualifying graduate education, or a combination of experience and education. The position requires U.S. citizenship, applicable Selective Service registration, a background/security investigation, seasonal influenza vaccination, and completion of required application, assessment, and onboarding steps. A one-year probationary period or two-year trial period applies as specified in the announcement.

Requirements

• U.S. citizenship.
• Meet applicable time-in-grade requirements: for GS-09, 52 weeks at GS-07 in Federal service, if applicable.
• One year of specialized experience equivalent to at least GS-07, such as using software systems to communicate and maintain administrative information; preparing and maintaining spreadsheets or databases to track and manage data; developing policies and operating procedures; and identifying and providing training needs; OR qualifying graduate education; OR a qualifying combination of experience and education.
• For education-based qualification at GS-09: a master’s or equivalent graduate degree, two full years of progressively higher-level graduate education leading to such a degree, or a related LL.B. or J.D. from an accredited institution.
• Submit transcripts if education is used to qualify; foreign education requires a Certificate of Foreign Equivalency with the transcript.
• Complete the required application, questionnaire, and online assessment.
• Register with Selective Service if applicable to males born after December 31, 1959.
• Successfully complete a background/security investigation and online onboarding requirements.
• Participate in the seasonal influenza vaccination program as a VA Health Care Personnel requirement.
• Serve the applicable one-year probationary period or two-year trial period.
• Meet the position’s physical requirements, with accommodation or workplace adjustment available as appropriate.

Responsibilities

• Supervise Medical Support Assistants, including staff at GS-5 to GS-6 grades.
• Provide administrative assistance to providers and coordinate with clinical staff to support efficient care coordination.
• Complete administrative duties associated with business functions that facilitate Veterans’ timely access to VA healthcare.
• Keep the Chief, Health Administration Service advised of needs or problems.
• Identify and work to resolve conflicts and problems at the lowest possible level.
• Coordinate with internal and external stakeholders to help ensure efficient, quality services.
• Organize and schedule mandatory training for administrative personnel.
• Set performance standards, conduct evaluations, initiate disciplinary matters and awards, address labor relations, and approve leave schedules.
• Review work in progress or upon completion and spot-check work to assess quality.
• Write performance appraisals and provide employees with performance feedback.
• Recommend promotions, reassignments, or other personnel status changes.
• Develop and update position descriptions and functional statements as needed.
• Approve or disapprove leave requests and recommend action in unusual cases.
• Inspect the work area for physical hazards and unsafe conditions and take immediate corrective action.
• Maintain and update the facility safety plan and ensure employees review it.

Benefits

• Federal employee benefits package available to eligible employees and their families.
• VA may consider credit for job-related non-federal experience or active-duty uniformed military service when determining annual leave accrual, if requested and approved before appointment; approval is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager