Supervisory Program Specialist

National Cemetery Administration•Bay Pines, FL

1d•Onsite

About The Position

This position is located at Bay Pines National Cemetery in Bay Pines, Florida. The Supervisory Program Specialist oversees administrative operations in the Cemetery Administrator’s absence and manages interment operations, eligibility reviews, staff workload, quality control, and coordination with internal and external stakeholders. The role serves as a subject matter expert on interment operations, eligibility policies, and cemetery procedures, and serves as the cemetery’s IT point of contact. The position is full performance level GS-10, with duties at GS-09 performed under closer supervision. The selectee may be promoted to the full performance level without further competition when regulatory, qualification, and performance requirements are met; selection at a lower grade does not guarantee promotion. The work schedule is Monday through Friday, 7:30 a.m. to 4:00 p.m. Occasional weekend work may be required, and staff must work Memorial Day and Veterans Day each year. Overtime, weekend, holiday, and emergency callback work may be required to meet cemetery needs. Compressed or flexible schedules and telework are not available. Relocation expenses and relocation or recruitment incentives are not authorized. Work is primarily sedentary and performed in an office environment. The role requires typing at least 40 words per minute. Applicants must meet the stated qualification requirements by the announcement closing date of October 19, 2026. A one-year probationary period is required.

Requirements

Must be a U.S. citizen.
Must be able to type at least 40 words per minute.
For GS-09, one year of specialized experience equivalent to at least GS-07, interpreting administrative laws, policies, regulations, and precedents and using analytical methods to assess and recommend program and administrative process improvements; or qualifying graduate education or a combination of experience and education as described in the announcement.
Current or former Federal employees subject to time-in-grade rules must have 52 weeks at GS-07 for GS-09 and submit supporting SF-50 documentation.
Must meet all qualification requirements by October 19, 2026.
Subject to a background/security investigation; designated or random drug testing may be required.
Selective Service registration is required for males born after December 31, 1959.
May be required to serve a probationary period; the announcement specifies a one-year probationary period.
Must complete an online onboarding process.
Competencies assessed include Accountability, Customer Service, Decisiveness, Flexibility, Interpersonal Skills, Problem Solving, and Resilience.
Must be willing to work occasional weekends and required overtime, weekends, holidays, or emergency callback shifts when needed, including Memorial Day and Veterans Day each year.

Responsibilities

Oversee administrative operations in the Cemetery Administrator’s absence and ensure compliance with National Cemetery Administration standards and policies.
Assign, balance, and monitor workload; supervise staff performance; and provide coaching, training, and development.
Manage interment scheduling and verify burial applications and eligibility determinations.
Respond to sensitive or complex matters involving families, military honors, disinterments, and Veteran Service Organizations.
Prepare statistical reports and analyze scheduling workflow for productivity and accuracy.
Maintain accurate gravesite data, reconcile interment records, and report discrepancies to leadership.
Analyze processes and recommend improvements to cemetery operations and coordination.
Coordinate high-profile and sensitive interments and represent the cemetery to internal and external stakeholders.
Review and verify eligibility documentation using Department of Defense, NCSO, NPRC, funeral director, and family records.
Process sensitive cases with Cemetery Leadership, General Counsel, NCSO, and regional offices; provide staff training and guidance.
Serve as the subject matter expert for interment operations, eligibility policies, and cemetery procedures.
Update standard operating procedures annually and ensure staff understand them.
Oversee weekend scheduling, pending cases, error tracking, and quality control of interment applications.
Serve as cemetery IT point of contact; manage system access and equipment inventory; and ensure IT and privacy compliance.
Ensure coverage for committal services, set priorities, assign work, and verify timely completion of reports and case documentation.
Participate in hiring panels, address employee concerns, recommend personnel actions, conduct training, and improve standard operating procedures.
Perform public outreach as needed and other duties as assigned.