Customer Service Clerk (Recreational Lodging and Marina)

Commander, Navy Installations Command • Panama City, FL

23h • Onsite

About The Position

Serves as a customer service representative for the Morale, Welfare, and Recreation (MWR) Community Recreation Division at NSA Panama City, Florida. The position is located within the MWR Marina and Recreational Lodging Departments and provides direct customer service to patrons. The incumbent may operate a point-of-sale system and cash register; receive payments and make change; prepare end-of-shift reports and daily deposits; and assist with maintaining records and logs related to customer service transactions. Other duties may be assigned.

Applicants must provide a resume that clearly describes their experience, education, knowledge, skills, and abilities as they relate to the position. The role requires familiarity with MWR policies, orders, and regulations. The position has federal suitability, identity verification, and background investigation requirements. A valid state driver's license is required to operate motor vehicles. The position does not have a positive education requirement.

Requirements

• Basic knowledge of business mathematics.
• Experience or training in cash handling, operating a point-of-sale system or cash register, and using an adding machine is highly desired.
• Must be able to become familiar with and understand MWR policies, orders, and regulations.
• Must meet federal employment suitability requirements and successfully complete a background investigation, including fingerprint identification and background inquiry forms.
• Must successfully pass E-Verify employment verification; discrepancies must be resolved as a condition of employment.
• Must complete the Personal Identity Verification process and provide two forms of identification from the Form I-9.
• May be required to pass pre-employment examinations.
• A valid state driver's license is required to operate motor vehicles.
• Must participate in direct deposit/electronic funds transfer.
• Selective Service registration is required for males born after December 31, 1959, unless exempt.
• Six months of experience or training in special order operations, with technical knowledge of services and merchandise availability, is desired.
• Resumes must identify duties and responsibilities for each position and include required employment details; the resume must support and validate occupational questionnaire answers.
• A Social Security card is required.
• A REAL ID or passport is required for access to government facilities as of May 7, 2025.
• May be required to complete a probationary period.
• An access National Agency Check investigation (ANACI) is required for access to IT II systems and/or personally identifiable information.
• Must submit an OGE-450 financial disclosure statement upon entering the position and annually.
• For positions requiring travel more than twice per year, may be required to obtain and maintain a government-issued travel card.
• No positive education requirement.

Nice To Haves

• Six months of experience or training in special order operations, with technical knowledge of services and merchandise availability.
• Experience or training in cash handling, operating a point-of-sale system or cash register, and using an adding machine.

Responsibilities

• Provide direct customer service to patrons of the MWR Marina and Recreational Lodging Departments.
• May operate a point-of-sale system and cash register.
• Receive payments and make change.
• Prepare end-of-shift reports and daily deposits.
• Assist with maintaining records and logs related to customer service transactions.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package including medical, dental, life insurance, spouse and dependent life insurance, long-term disability, retirement, and a 401(k) savings plan.
• Annual and sick leave.
• Tuition reimbursement.
• For flex employees: flexible scheduling based on mission needs and availability; Employee Assistance Program access; access to MWR facilities and programs; discounted tickets, travel options, and outdoor recreation rentals; Navy Exchange shopping privileges; and professional development resources.
• Employees scheduled and working an average of 30 hours per week are eligible for medical benefits.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed