Marina Parts & Customer Service Specialist
About The Position
The Marina Parts & Customer Service Specialist manages marina parts and supplies inventory, orders and receives materials, supports service technicians, and assists customers. The role provides professional, courteous customer service in person, by telephone, and by email; responds to questions about service work, parts availability, marina operations, and customer needs; and gathers accurate information for service and repair requests. The specialist creates and updates customer records, work orders, estimates, and service requests, and communicates customer concerns and service priorities to managers and technicians. The position also supports safe and compliant marina operations and maintains an organized work area and stockroom.
Requirements
- High school diploma or equivalent.
- 2–4 years of prior customer service experience.
- Ability to work independently and as part of a team to achieve goals and targets.
- Reliability, good time management, and ability to organize and prioritize work.
- Good mathematical and computer skills.
- Enjoyment of working with the public and providing exceptional customer service.
- Ability to exercise good judgment in evaluating situations and making decisions.
- Adaptability in a fast-paced environment.
- Ability to resolve customer conflicts professionally.
- Strong communication, organization, and leadership skills.
- Dependable character, integrity, passion, drive, and desire for success.
Responsibilities
- Greet and assist customers in person, by telephone, and by email in a professional and courteous manner.
- Manage inventory of marine parts, supplies, equipment, and commonly used materials.
- Coordinate with vendors and distributors on pricing, orders, and returns, and price parts to maintain profitability.
- Provide parts to technicians for boat repairs and maintenance, including special-ordering items that are not in stock.
- Assist customers, including researching parts.
- Operate the point-of-sale system and cash register.
- Maintain a clean and organized work area and stockroom.
- Respond to questions about service work, parts availability, marina operations, and general customer needs.
- Gather complete and accurate information when customers request service or repairs.
- Create and update customer records, work orders, estimates, and service requests.
- Communicate customer concerns and service priorities clearly to managers and technicians.
- Ensure compliance with safety, regulatory, and sanitation policies.
- Perform other duties as assigned or required.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
