Lodge Front Office Receptionist

Turning Stone Enterprises•Verona, NY

2d•Onsite

About The Position

Join our dynamic team as we redefine the standard for guest service! As a key player in our receptionist team, you will be at the forefront of creating unforgettable experiences for our guests. Your commitment to excellence and passion for hospitality will shine through as you ensure each guest is not just satisfied but delighted with their stay. Be part of a workplace that values dedication, fosters a positive environment, and thrives on delivering exceptional service. Elevate your career in hospitality with us, where every interaction is an opportunity to make a lasting impression. Join us in creating a world where guest satisfaction is not just a goal but a daily triumph.

Requirements

Experience in a guest contact position
Ability to be able to type 40 words per minute
Excellent verbal and written communication
Ability to stand/walk for long periods of time and lift up to 35 pounds.

Responsibilities

Always acknowledges the guest waiting at reception. Greets the guests initially by using their name.
Effectively answer any guest questions. Direct guests to proper areas for answers to questions. Follow through on guest issues to ensure they are resolved. Exhibit a sincere desire to comply with guests’ requests.
Consistently places all registration materials into the guest’s hand. Provides a copy of bill in the guest’s hands during check out. Confirms the payment method.