Lodge Front Office Supervisor

Turning Stone Enterprises•Verona, NY

3d•$42,120 - $53,703

About The Position

The Front Office Supervisor at The Lodge ensures smooth front desk operations by scheduling and informing staff, interacting with guests, and supporting check-in and check-out. The role includes maintaining supplies and computer systems, reviewing reports and resolving discrepancies, managing group bookings and rooming lists, maximizing occupancy and revenue, balancing financial records, and updating supervisor logs. The supervisor also maintains knowledge of property management systems and applies sound judgment and yield management.

Requirements

Experience in a leadership role.
Two years of hotel front desk experience.
Ability to type at least 40 words per minute.
Computer experience.
Excellent communication and leadership skills.
Valid New York State driver's license.
Ability to stand and walk for long periods and lift up to 31–40 pounds.

Nice To Haves

Two-year college degree preferred.

Responsibilities

Develop fair and consistent schedules for front office receptionists based on expected business volume.
Ensure front office receptionists know current company and departmental policies, procedures, promotions, and other relevant information.
Monitor clerks and guest flow during check-in and check-out.
Maintain sufficient front desk materials and supplies.
Ensure computer systems are in working order.
Answer guest questions, solve problems, and assist with check-in and check-out.
Review daily reports, including expected arrivals, non-zero balances, and accounts over credit limits, and resolve discrepancies.
Enter group room blocks and rooming lists and follow up with the Sales Department on concerns.
Prepare hotel and group sales information before group arrivals, including pre-blocking rooms, assembling key packets, and checking billing.
Ensure Housekeeping receives rooming lists for VIPs, entertainment, and bus groups.
Maximize daily room occupancy and revenue by clearing due-outs, discrepancies, out-of-order rooms, and duplicate reservations; ensuring reservations are guaranteed; and ensuring clerks sell to achieve 100% occupancy.
Ensure clerk and main banks are balanced daily and document variances.
Read and update supervisor logbooks daily.
Demonstrate excellent decision-making and judgment.
Maintain thorough knowledge of property management systems.
Apply yield management consistently.