Front Office Supervisor

Schulte Companies•Marina, CA

10d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor to lead front desk operations and help deliver high-quality guest service. The role supports efficient department operations through assigning staff duties, training and cross-training associates, assisting with hiring, maintaining schedules, monitoring room status and arrivals, and addressing guest issues. The supervisor also promotes teamwork, associate morale, respectful conduct, and a harassment-free workplace; maintains knowledge of emergency procedures; and may act as Manager on Duty. Work nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Ability to work as a team player.

Responsibilities

Provide the highest quality of service to guests and anticipate and exceed their expectations.
Assign specific duties to staff to support efficient department operations.
Assist in training new associates and cross-training existing associates.
Assist in interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures and ensure staff respond appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations and coordinate room blocking.
Check printed registration cards against arrival reports and rectify discrepancies.
Ensure prompt and courteous guest service and pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track room status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act.
Promote a harassment-free work environment.
Act as Manager on Duty as needed.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance options.
Life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off, available to eligible associates under company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Discounts on event tickets, electronics, gym memberships, and more through the Schulte Savings Marketplace.