Front Office Supervisor

Schulte Hospitality Group•Marina, CA

10d

About The Position

Schulte Hospitality Group is seeking a dynamic, service-oriented Front Office Supervisor. The role supports hotel front office operations and delivers high-quality guest service while helping lead the department. The supervisor assigns work, trains and supports associates, contributes to hiring, manages schedules, and maintains accurate room and arrival information. The position may also act as Manager on Duty and requires work on nights, weekends, and holidays as necessary.

Requirements

In-depth knowledge of hotel Front Desk operations.
Basic math skills.
Ability to communicate effectively verbally and in writing.
Strong leadership skills.
Ability to exceed the expectations of guests and team members.
Excellent time management skills.
Ability to multitask.
Team-player approach.

Responsibilities

Provide the highest quality of service to guests, anticipate their needs, and exceed their expectations.
Assign specific duties to staff to support efficient department operations.
Assist with training new associates and cross-training existing associates.
Assist with interviewing and hiring associates for the department.
Promote teamwork and associate morale, treat people with respect, and recognize associate successes.
Know emergency procedures and ensure staff responds appropriately; assist the Emergency Response Team as necessary and know the location and use of fire extinguishers.
Monitor daily room status, rates, discount rates, and packages.
Maintain a current list of available rooms for walk situations.
Coordinate room blocking.
Check printed registration cards against arrival reports and resolve discrepancies.
Ensure prompt and courteous guest service.
Pre-register guests according to standards.
Complete and monitor employee schedules.
Monitor VIP arrivals.
Notify the Maintenance Department of maintenance issues.
Track rooms to ensure accurate status and readiness for check-in.
Hire, coach, and discipline direct reports.
Interact positively and professionally with guests to resolve issues.
Demonstrate knowledge of EEO policy, Fair Employment Practices, and the Fair Labor Standards Act, and promote a harassment-free work environment.
Act as Manager on Duty as required.
Work nights, weekends, and holidays as necessary.
Perform other duties as assigned to meet business objectives.

Benefits

Daily Pay, allowing associates to get paid today for work today.
Free telemedicine and virtual mental health care access for all associates starting on day one.
Multiple health insurance and life insurance options.
401(k) plan with company match.
Paid parental leave.
Paid time off for eligible associates in accordance with company policy.
Holiday pay.
Pet insurance.
Employee Assistance Program.
Schulte Savings Marketplace discounts on event tickets, electronics, gym memberships, and more.
Rewarding, fun, and flexible work environment with career growth opportunities.