Lockbox Extractor Specialist

KeyBank•Brooklyn, OH

2d•Onsite

About The Position

The Lockbox Extractor is responsible for opening, preparing, and extracting incoming customer payment mail in a high-volume lockbox environment. The role also supports exception handling by accurately keying payment or remittance data when items cannot be processed through standard automated workflows. Attention to detail, efficiency, and the ability to work in a fast-paced production setting are essential. The position is located at 4910 Tiedeman Road, Brooklyn, Ohio. Scheduled hours are Monday through Friday, either 7:30 a.m.–4:00 p.m. or 8:00 a.m.–4:30 p.m. The onsite interview includes a Numeric Data Entry Assessment and a Sorting Assessment. The position offers a base hourly rate of $18.00–$23.08, with potential incentive compensation that may include production, commission, and/or discretionary incentives. Placement in the pay range may depend on factors including skills, experience, and geographic location. Key prioritizes in-office presence while providing flexible options when a role can be performed effectively in a mobile environment.

Requirements

High school diploma or equivalent.
Strong attention to detail and accuracy.
Ability to perform repetitive tasks and data entry for extended periods.
Comfort working in a fast-paced, production-driven environment.
Ability to follow written and verbal instructions.
Basic computer and keyboarding skills.
Dependability and a strong attendance record.

Nice To Haves

Previous experience in a lockbox, banking, mailroom, or payment processing environment.
Prior data entry or exception keying experience.
Experience handling checks or financial documents.
Familiarity with quality metrics and production standards.

Responsibilities

Open and extract incoming mail, including checks, remittance documents, and correspondence.
Sort and batch payments and documents according to established procedures.
Remove staples, paper clips, envelopes, and other obstructions to prepare items for imaging and processing.
Review extracted items for completeness and accuracy.
Identify and research exceptions such as missing, mismatched, damaged, or unreadable documents.
Key payment and remittance data for exception items into designated systems accurately.
Ensure keyed information aligns with source documents and meets quality standards.
Escalate unresolved or non-standard exceptions according to established guidelines.
Meet daily production, accuracy, and quality benchmarks.
Follow security, confidentiality, and compliance requirements related to financial information.
Maintain an organized work area and follow clean desk and mail handling policies.
Collaborate with team members and leads to support workflow and operational goals.